topic Re: Contract cancelled, but I'm still being debited? in Pay Monthly

Contract cancelled, but I'm still being debited?

TheMightyLlama — Sun, 15 Mar 2020 11:18:41 GMT

Hi all,

I cancelled my contract a couple of months ago but find I am still being debited. Who do I contact to get this fixed?

A secondary concern is that if I cancell the Direct Debit my credit score will be affected. So I want to ensure that firstly the contract is indeed cancelled, I am returned any overpayments, and that the DD is also cancelled.

Re: Contract cancelled, but I'm still being debited?

MI5 — Sun, 15 Mar 2020 11:29:29 GMT

@TheMightyLlama

You need to speak to customer service

How to cancel here

There shouldn't be any need to cancel the direct debit as O2 will stop calling for it once the contract is correctly ended, but in any case, ensure you don't owe anything if you do cancel it with your bank.

If the payments were taken in error, they will be returned under the direct debit guarantee.

Re: Contract cancelled, but I'm still being debited?

TheMightyLlama — Sun, 15 Mar 2020 11:56:20 GMT

Is there a support number I can call?

Re: Contract cancelled, but I'm still being debited?

MI5 — Sun, 15 Mar 2020 11:59:41 GMT

All numbers here for customer service http://www.o2.co.uk/contactus

Re: Contract cancelled, but I'm still being debited?

jonsie — Sun, 15 Mar 2020 12:07:15 GMT

Calling is definitely the best option, certainly don't rely on live chat to carry out the correct procedure for closing accounts. As for the direct debit we have seen dozens of customers on here having defaults on their account for years for trifling amounts having impact on mortgage applications. Rest assured, O2 are so quick to sell any debt on without warning to yourself.

Re: Contract cancelled, but I'm still being debited?

Bambino — Sun, 15 Mar 2020 13:19:43 GMT

@TheMightyLlama You can call customer service for free from any phone on 0800 032 1402

Re: Contract cancelled, but I'm still being debited?

Anonymous — Sun, 15 Mar 2020 14:18:53 GMT

Great username!