topic iTunes charges in Pay Monthly

iTunes charges

John5 — Fri, 13 Mar 2020 23:25:30 GMT

Why is my daughters phone getting charged £20 plus for iTunes we have a spending cap of £5 on her phone but this has still gone over, and she has not bought anything

Re: Live chat

Bambino — Fri, 13 Mar 2020 23:46:31 GMT

@John5 This is not O2. This is a customer community. No one here has access to anyone else's account. You need to speak to customer service in the morning. 8-8.30 am is the best time to call to avoid a long wait on hold.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

Re: Live chat

MI5 — Fri, 13 Mar 2020 23:14:59 GMT

@John5 wrote:
Why is my daughters phone getting charged £20 plus for iTunes we have a spending cap of £5 on her phone but this has still gone over, and she has not bought anything

@John5

Certain items and payments are excluded from spend caps:

Excluded.

Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £4.99 per day.
Any charity donations made from your phone.
Charge to Mobile, such as buying digital content and apps from your phone.
Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).