topic Re: Samsung S20 pre-order free Samsung Galaxy Buds+ in Pay Monthly

Samsung S20 pre-order free Samsung Galaxy Buds+

MarcD — Sat, 29 Feb 2020 16:33:57 GMT

Hi,

I just pre-ordered the S20 ultra with the free Galaxy Buds+ and the delivery time is up to 5 weeks on the device.

I read the terms and conditions on the offer and thought you get a voucher to claim the earbuds but looking into it on here now it sounds like you have to claim the earbuds through the Samsung app on the new device.

"Gift to be redeemed between 00:01 on 10th March 2020 – 12th April 2020 via Samsung by following instructions given on redemption voucher at time of pre-order."

Well with the delivery time being up to 5 weeks I feel like the time to claim them on the app will run out before I get the device... is there a voucher I get to claim them or is it through the app? Is it just hard luck if I get the device after the date ends? Part of the reason I ordered it is because I wanted the Buds+

what can I do?

Thanks you.

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

Bambino — Sat, 29 Feb 2020 17:32:42 GMT

@MarcD Best thing for you to do is speak to customer service, and also Samsung support.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

https://www.samsung.com/uk/support/

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

MI5 — Sat, 29 Feb 2020 20:40:24 GMT

@MarcD

The T&C's are very clear and rigid on the Samsung site.

You must claim by 12/04 and through the app on your new device.

If this is not done, your claim will not be valid https://www.samsung.com/uk/galaxys-preorder/

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

BigDaddyUK — Sun, 01 Mar 2020 21:55:14 GMT

Today was conversation with O2 Support Team, they checked my pre order and confirmed, my order ready to be dispatched!! I hope it will be soon!!

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

MI5 — Sun, 01 Mar 2020 21:56:52 GMT

Good luck @BigDaddyUK

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

jonsie — Sun, 01 Mar 2020 22:06:06 GMT

Good news indeed @BigDaddyUK , enjoy

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

pp763 — Mon, 02 Mar 2020 11:18:37 GMT

Ive just called o2 and they have no info on what date i will recieve mine. For the ultra samsung themselves and carphone warehouse both say delivery by end of march so im not optimistic for delivery next week

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

BigDaddyUK — Mon, 02 Mar 2020 13:21:07 GMT

And what date was made pre-order? I ordered my 12 Feb 2020...

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

pp763 — Mon, 02 Mar 2020 14:20:24 GMT

19th feb

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

MarcD — Wed, 04 Mar 2020 12:59:57 GMT

For anyone interested or in the same position I spoke to Samsung and they have pushed the cut off point for the Galaxy buds to 31st of may and deliveries of the S20 Ultra will be from 31st March.

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

AlexH95 — Thu, 05 Mar 2020 15:34:31 GMT

Spoke with o2 as above the Ear bud promotion is valid until 31st may, spike with Samsung who confirmed.

Anyone who orders Feb 18 or later will not get it on release week (Ultra) they will dispatch from 31st March onwards they have a window of estimated deliveries 1st to 4th April.

Samsung said the stores will have stock allocated on release day so might be worth cancelling and getting to a store early those who don't want to wait

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

Stagpole — Mon, 09 Mar 2020 10:55:35 GMT

Have preordered S20 Ultra as an upgrade primarily to get buds 2. If I miss the claim date because of o2 delay... I will cancel upgrade and terminate my account... I have 4 o2 active accounts and was considering closing the upgrade account away, until I saw the buds 2 offer.

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

MI5 — Mon, 09 Mar 2020 11:02:11 GMT

@Stagpole

The free buds offer is fulfilled by Samsung, not O2 and they have extended the deadline until the end of May as they recognise the supply issues are caused by Samsung themselves.

https://www.samsung.com/uk/galaxys-preorder/

Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase
when prompted.

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

Markb1963 — Wed, 11 Mar 2020 16:53:34 GMT

Got my S20 plus yesterday and went to claim my free buds but did not have proof of purchase so rang o2 help and they said they will send out proof of purchase email after 14 day cooling off period, until then you cannot claim the buds.

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

MI5 — Wed, 11 Mar 2020 16:54:56 GMT

@Markb1963

Samsung will accept the order details page from the "my orders" section of your account, just press on the order number to open the order details page.

You can press print order details at the bottom and then save as a PDF instead of printing and upload the PDF or a screen shot should do as well.

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

Markb1963 — Wed, 11 Mar 2020 19:18:06 GMT

Will they accept it even though it says pending even though I have the phone.

o2 said they have done it like this to stop people claiming the buds then sending the phone back.

Thanks

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

Cleoriff — Wed, 11 Mar 2020 19:29:46 GMT

@Markb1963 wrote:
Will they accept it even though it says pending even though I have the phone.
o2 said they have done it like this to stop people claiming the buds then sending the phone back.
Thanks

That's true. People have been known to send a device back within the 14 day change of mind policy and keep the promo gift.

Re: Samsung S20 pre-order free Samsung Galaxy Buds+

MI5 — Wed, 11 Mar 2020 19:58:47 GMT

@Markb1963 wrote:
Will they accept it even though it says pending even though I have the phone.
o2 said they have done it like this to stop people claiming the buds then sending the phone back.
Thanks

Others have used that method and had claims accepted.