topic Re: Credit Report Files in Pay Monthly

Credit Report Files

Kim16 — Wed, 04 Mar 2020 07:59:35 GMT

I need my device “loan” removed from my credit file. Does anyone know how often o2 update these?

Re: Credit Report Files

Cleoriff — Wed, 04 Mar 2020 09:03:51 GMT

Why do you want it removed? If you paid on time it is evidence of good credit. If you defaulted then it will stay there for 6 years.

You can contact the credit referral team via this route

CreditFileReferrals@o2.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

Re: Credit Report Files

jonsie — Wed, 04 Mar 2020 22:37:02 GMT

Any loan you have has to be on your credit file. It's a legal obligation.

Re: Credit Report Files

Kim16 — Thu, 05 Mar 2020 07:50:40 GMT

Because of a mortgage application. It is supposed to show in “communications” but showing as a “loan” since o2 changed they way they bill. I have now paid it off and want it off my credit file ASAP. I have contacted o2 bit can only get in touch via email.

Re: Credit Report Files

MI5 — Thu, 05 Mar 2020 08:03:47 GMT

@Kim16

Your device plan is a credit agreement (loan).

It cannot be removed and if it's all paid off if won't be an issue to getting any further credit.

Re: Credit Report Files

JAZZ-trad — Thu, 05 Mar 2020 09:36:42 GMT

No expert @Kim16
but think they may be updated monthly?
If so check again after paid off.
I think you can write to the credit check agencies if they are showing wrong. Check the most popular ones, I think you can go online too.
Hope you can sort it out a very important time for you getting a home.
Good luck and welcome to the o2 community forum

Re: Credit Report Files

djbsuffolk — Thu, 05 Mar 2020 15:33:24 GMT

It will stay on your file - if you've paid it OK it helps build your credit score - and telecom contracts are seen as a good indicator - of course if you've defaulted on the plan then unfortuately this will have a negative impact and will impact you abilty to get credit and will stay on your file.

Re: Credit Report Files

Kim16 — Sun, 08 Mar 2020 08:27:59 GMT

It’s been paid off. That’s the problem. It hasn’t been removed from my credit file and I cannot get an answer from anybody as to when this will be done. I’ve called, emailed the correct team, spoken to Experian who have sent over 2 requests for an update and had absolutely no reply back!

Re: Credit Report Files

Cleoriff — Sun, 08 Mar 2020 08:42:00 GMT

@Kim16

I still don't understand why you want it taken off? If you go for any other type of credit then this will show in your favour towards getting anything else, ie mortgage, car, etc etc etc. It's called building up your credit worthiness.

People who have nothing on their credit history have to go through numerous checks to get further credit.

If you defaulted at any time during this loan, then unfortunately that will also show. You have given no indication in this thread that you did default though?

Re: Credit Report Files

MI5 — Sun, 08 Mar 2020 10:25:23 GMT

As said many times, it cannot be removed from your history.

Re: Credit Report Files

Kim16 — Tue, 10 Mar 2020 07:20:28 GMT

It’s showing as an outstanding active loan when it’s been paid off! I’m very aware that it won’t be removed from my credit ‘history’ but my question was if anybody knew when o2 update Experian so it can be removed from my active accounts... Thanks for your input though

Re: Credit Report Files

MI5 — Tue, 10 Mar 2020 07:30:10 GMT

How long since it was paid off?
Some agencies update monthly whilst others every 3 months, but as long as it isn't showing to be in default, I don't understand why it's an issue?

Re: Credit Report Files

Kim16 — Thu, 12 Mar 2020 08:22:36 GMT

No. I have never defaulted on any payments. I do not want it removed as I’m fully aware of how credit files work.
It is showing as an ACTIVE loan but I paid the device off 2 weeks ago. So it is no longer active. But O2 haven’t changed this yet and my simple question was wondering if anyone knew when in the month O2 update their credit files

Re: Credit Report Files

MI5 — Thu, 12 Mar 2020 08:28:11 GMT

@Kim16

This is a question for the credit agencies, not O2.

O2 will inform them immediately that the device has been paid and the credit agreement closed, but as I mentioned before, some agencies update monthly whilst others are every 3 months.

Re: Credit Report Files

Cleoriff — Thu, 12 Mar 2020 08:30:41 GMT

@Kim16

You need to check with the credit agency then...not O2.