topic Re: Can I upgrade my current 4G tariff to 5G? in Pay Monthly

Can I upgrade my current 4G tariff to 5G?

Oxygen87 — Mon, 24 Feb 2020 23:03:37 GMT

I'm locked in a contract but I am going to be using a new phone.

Will O2 let me upgrade my tariff so that my SIM will be 5G enabled to work in my new 5G device?

TIA

Re: Can I upgrade my current 4G tariff to 5G?

MI5 — Mon, 24 Feb 2020 23:07:14 GMT

O2 did say that they would allow upgrades to 5g at anytime for those on 4g contracts but as always, a call to cs should confirm it

Re: Can I upgrade my current 4G tariff to 5G?

Oxygen87 — Tue, 25 Feb 2020 13:04:47 GMT

@MI5 a call to customer services got me nowhere as the woman didn't seem to have a clue what I was on about so I'm assuming it's not possible.

Re: Can I upgrade my current 4G tariff to 5G?

MI5 — Tue, 25 Feb 2020 13:06:14 GMT

Give me a min to find the thread......

Re: Can I upgrade my current 4G tariff to 5G?

MI5 — Tue, 25 Feb 2020 13:12:29 GMT

@Oxygen87

Here: https://www.o2.co.uk/help/network-coverage-and-international/5G-setup

Already got a 5G device on a 4G tariff?

Before our 5G network switch on, all our 5G phones came on a 4G tariff with a 4G sim.

To get onto our 5G network you’ll need to swap to a 5G sim and move to a new 5G tariff. Just get in touch, and we’ll sort it for you.

Once you’ve got your 5G tariff and swapped to your 5G sim card, you may need to complete a software update and enable 5G on your phone.

Finally, to activate your 5G sim, you’ll need to do a sim swap.

Re: Can I upgrade my current 4G tariff to 5G?

Cleoriff — Tue, 25 Feb 2020 13:15:31 GMT

and here @MI5

https://community.o2.co.uk/t5/Welcome-News/O2-s-5G-network-is-now-LIVE/m-p/1264392/highlight/true#M32385

@viridis wrote:
How do we upgrade our 5g devices on 4g tarrifs?

We've got some handy info here for this one Viridis

Before our 5G network switch on, all our 5G phones came on a 4G tariff with a 4G sim. To get onto our 5G network you’ll need to swap to a 5G sim and move to a new 5G tariff.

Just get in touch, and we’ll sort it for you. Once you’ve got your 5G tariff and swapped to your 5G sim card, you may need to complete a software update and enable 5G on your phone.

Finally, to activate your 5G sim, you’ll need to do a sim swap.

Re: Can I upgrade my current 4G tariff to 5G?

MI5 — Tue, 25 Feb 2020 13:16:44 GMT

Yeah, exactly the same as I posted.

Re: Can I upgrade my current 4G tariff to 5G?

jonsie — Tue, 25 Feb 2020 13:48:33 GMT

Let us know just how much extra you have to pay for 5G @Oxygen87

Re: Can I upgrade my current 4G tariff to 5G?

Cleoriff — Tue, 25 Feb 2020 13:51:33 GMT

@MI5 wrote:
Yeah, exactly the same as I posted.

I know, I was posting the same time as you and went back to edit when I saw your post.

Re: Can I upgrade my current 4G tariff to 5G?

MI5 — Tue, 25 Feb 2020 13:57:14 GMT

Re: Can I upgrade my current 4G tariff to 5G?

Oxygen87 — Thu, 27 Feb 2020 02:09:09 GMT

Thanks @MI5 @jonsie @Cleoriff sorry but I've not been getting emails to tell me I've had a reply so I'm missing all the comments.

I finally spoke with O2 and they've sorted it for me, they've posted me my new SIM. I'm paying an extra £7 a month for 5G but I now have unlimited data as well as unlimited calls and unlimited texts so I was happy with that! My new tariff starts on my next bill date. Happy days!

Re: Can I upgrade my current 4G tariff to 5G?

MI5 — Thu, 27 Feb 2020 06:50:19 GMT

BTW, no one is getting notifications at the moment unless they are from admin.

Something is broken on the forum and as usual, it seems impossible to rectify.

Re: Can I upgrade my current 4G tariff to 5G?

Cleoriff — Thu, 27 Feb 2020 08:43:31 GMT

@Oxygen87

The forum 'broke' 10 days ago. Monday 17th at 13.00 was the last time I had an email/notification from anyone other than the managers!

That aside, pleased you are sorted.

Re: Can I upgrade my current 4G tariff to 5G?

jonsie — Thu, 27 Feb 2020 15:40:24 GMT

Thanks for that info about the increase @Oxygen87