topic Re: O2 App showing incorrect plan details in Pay Monthly

O2 App showing incorrect plan details

Sirwolfie — Thu, 20 Feb 2020 07:43:35 GMT

Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to contact customer services?

And I thought Vodaphone were bad ,.........

Re: O2 App showing incorrect plan details

MI5 — Thu, 20 Feb 2020 07:53:37 GMT

@Sirwolfie

We couldn't possibly know if it's an account or app issue. There are often many glitches with O2 systems so definitely best to call customer service to check.

Re: O2 App showing incorrect plan details

gmarkj — Thu, 20 Feb 2020 08:29:20 GMT

Did you get an additional data allowance when you signed up?
So 5Gb is the standard but you got an extra 5Gb?

Re: O2 App showing incorrect plan details

MI5 — Thu, 20 Feb 2020 08:34:23 GMT

Of the 4 accounts I have, 2 are not displaying any data at all, so there's definitely a glitch on some accounts.

Re: O2 App showing incorrect plan details

Sirwolfie — Thu, 20 Feb 2020 08:47:10 GMT

Thanks all.

Was hoping for so much more from O2

Re: O2 App showing incorrect plan details

MI5 — Thu, 20 Feb 2020 08:48:06 GMT

You'll get used to it

Re: O2 App showing incorrect plan details

Cleoriff — Thu, 20 Feb 2020 08:59:14 GMT

Mine is back to normal. Showing data and correct tariff etc etc.

Re: O2 App showing incorrect plan details

djbsuffolk — Thu, 20 Feb 2020 10:43:14 GMT

Mine is OK too - my bill was generated today and the data has reset as expected.

Re: O2 App showing incorrect plan details

jonsie — Thu, 20 Feb 2020 13:09:26 GMT

@MI5 wrote:
You'll get used to it

slowly....

Re: O2 App showing incorrect plan details

MI5 — Thu, 20 Feb 2020 13:16:54 GMT

@jonsie wrote:
@MI5 wrote:
You'll get used to it
slowly....

More like a "Baptism of Fire"

Re: O2 App showing incorrect plan details

Sirwolfie — Thu, 20 Feb 2020 17:36:05 GMT

My App is now showing 5GB of data and 5GB as a bolt on. Previously it showed 10GB on opening. Is this how it’s meant to look now?

Re: O2 App showing incorrect plan details

MI5 — Thu, 20 Feb 2020 17:39:33 GMT

@Sirwolfie

Yes if is a data promotion.

It's so it can be stopped at the end of promotion period so check for an end date.

Re: O2 App showing incorrect plan details

Sirwolfie — Thu, 20 Feb 2020 18:11:54 GMT

Many thanks for the clarification. 👍

Re: O2 App showing incorrect plan details

MI5 — Thu, 20 Feb 2020 18:56:29 GMT

You’re welcome

Re: O2 App showing incorrect plan details

Cleoriff — Thu, 20 Feb 2020 19:11:07 GMT

Pleased you're sorted @Sirwolfie