topic Re: Non working Phone in Europe in Pay Monthly

Non working Phone in Europe

David15 — Mon, 17 Feb 2020 11:14:35 GMT

Do I have to request activation of roaming from 02 before travelling to Europe. Last trip my phone didn’t work at all. Have tried to engage with o2 help directly but have not got an answer before chat terminates

Re: Non working Phone in Europe

gmarkj — Mon, 17 Feb 2020 11:54:40 GMT

You shouldn't if you are on pay monthly - it should just work like normal.
If you had some issues then yes it would be worth contacting customer services.
Best time to call is between 8am and 8:30am.

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 12:00:16 GMT

@David15

If you bought from Carphone Warehouse you will need to get roaming activated by customer service.

Re: Non working Phone in Europe

David15 — Mon, 17 Feb 2020 12:10:31 GMT

Thanks very much. I bought from mobiles.co.uk and it looks like they are part of carphone warehouse. Now I have to work out how to get 02 to do it😀

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 12:12:58 GMT

@David15

Just call 202 from your phone.

Early morning around 8.00am is the best time.

Re: Non working Phone in Europe

David15 — Mon, 17 Feb 2020 12:22:39 GMT

Thanks MI5. All sorted now

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 12:34:17 GMT

You're welcome

Re: Non working Phone in Europe

Cleoriff — Mon, 17 Feb 2020 13:15:06 GMT

Re CPW, I rang O2 before my grandson went off abroad re roaming bar and was told there wasn't one on his phone.

Interestingly though, I wasn't allowed to apply a spend cap due to the phone being bought from CPW. That was something I didn't know!

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 13:17:21 GMT

He may have already lifted it?
CPW don't enable roaming automatically on any phones they sell on any network. Never have done.

Re: Non working Phone in Europe

Cleoriff — Mon, 17 Feb 2020 13:30:04 GMT

@MI5 wrote:
He may have already lifted it?
CPW don't enable roaming automatically on any phones they sell on any network. Never have done.

No he didn't Rich. As the phone is in my name, I did all that. He was clueless about roaming bars. I have heard from him and phone is working perfectly.

I rang O2 specifically to check re roaming bars. He went to Portugal last year with the same phone and it worked fine there, but with him going to the Caribbean I needed to make sure.

I was surprised that I couldn't apply a spend cap though.

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 13:36:37 GMT

Can't see why a spend cap couldn't be applied?
Did they give a reason?

Re: Non working Phone in Europe

Cleoriff — Mon, 17 Feb 2020 13:39:13 GMT

@MI5 wrote:
Can't see why a spend cap couldn't be applied?
Did they give a reason?

Yes. It was bought from a third party ie CPW! Damn stupid really.

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 13:40:56 GMT

Ridiculous - never heard that one before!

Re: Non working Phone in Europe

jonsie — Mon, 17 Feb 2020 13:44:58 GMT

A spend cap is applied to the account not the phone. A trainee adviser perhaps, or an apathetic one!

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 13:49:34 GMT

Exactly @jonsie

Re: Non working Phone in Europe

Cleoriff — Mon, 17 Feb 2020 13:52:17 GMT

TBF, she did have to go and ask a supervisor. So if it's wrong then there were two idiots!!

Re: Non working Phone in Europe

MI5 — Mon, 17 Feb 2020 13:54:13 GMT

and that is surprising to you ?

Re: Non working Phone in Europe

Cleoriff — Mon, 17 Feb 2020 14:05:30 GMT

Yes if she went and asked someone senior. Anyway I'm checking his usage and is doing well.

Re: Non working Phone in Europe

jonsie — Mon, 17 Feb 2020 15:04:16 GMT

Someone senior is usually the person next to them, as i well know....