https://community.o2.co.uk/t5/Pay-Monthly/Exchanging-iPhone-11/m-p/1292861#M176742 I’ve got a delivery for an iPhone 11 coming this week however I’ve now changed my mind on the colour. Instead of returning the device back through the post and waiting about 5 days for it, can the device be exchanged in a store ? Sun, 16 Feb 2020 09:32:53 GMT Trina100 2020-02-16T09:32:53Z https://community.o2.co.uk/t5/Pay-Monthly/Exchanging-iPhone-11/m-p/1292861#M176742 I’ve got a delivery for an iPhone 11 coming this week however I’ve now changed my mind on the colour. Instead of returning the device back through the post and waiting about 5 days for it, can the device be exchanged in a store ? Sun, 16 Feb 2020 09:32:53 GMT https://community.o2.co.uk/t5/Pay-Monthly/Exchanging-iPhone-11/m-p/1292861#M176742 Trina100 2020-02-16T09:32:53Z https://community.o2.co.uk/t5/Pay-Monthly/Exchanging-iPhone-11/m-p/1292863#M176744 <P>Hi <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3166266">@Trina100</a>&nbsp;</P><P>No sorry it has to be returned by post You can change it under the 14 day change of mind policy</P><P><A href="https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy" target="_self">https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy</A>&nbsp;</P><P>Best of luck and welcome to the forum <img id="welcome" class="emoticon emoticon-welcome" src="https://community.o2.co.uk/html/@E6489BD1F37E506C677100D1768EB01D/images/smilies/welcome.gif" alt="Welcome" title="Welcome" /></P> Sun, 16 Feb 2020 09:44:44 GMT https://community.o2.co.uk/t5/Pay-Monthly/Exchanging-iPhone-11/m-p/1292863#M176744 Cleoriff 2020-02-16T09:44:44Z