topic Re: O2 refresh in Pay Monthly

O2 refresh

Ben2012 — Sun, 09 Feb 2020 12:25:20 GMT

Hi so I joined sim only a couple of months ago and have been told i can upgrade on o2 refresh after 3 months but when i log into my o2 its saying 6 months anybody have any experience with upgrading with refresh after 3 months

Re: O2 refresh

jonsie — Sun, 09 Feb 2020 12:28:28 GMT

You can upgrade after 3 months as long as you have paid your bills in full and on time and you need to take out a Refresh contract.

https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and-conditions

Re: O2 refresh

MI5 — Sun, 09 Feb 2020 12:29:06 GMT

@Ben2012

You can upgrade after 3 months if you meet the criteria and checks but you need to call customer service so they can over ride the system

Re: O2 refresh

Marjo — Tue, 11 Feb 2020 16:23:01 GMT

Hey there @Ben2012 , just wanted to check if you had any additional questions or got all the information you were looking for related to O2 Refresh?

Re: O2 refresh

Ben2012 — Sat, 15 Feb 2020 11:13:34 GMT

No the two guys above answered everything brilliantly it's been 3 months on the 28th of this month so I will pop into my o2 store and ask for a refresh upgrade

Re: O2 refresh

MI5 — Sat, 15 Feb 2020 11:27:56 GMT

You're welcome @Ben2012 and hope all goes well for you.

You do need to call customer service before you go in store though, so they can authorise the upgrade on your account.

Re: O2 refresh

Ben2012 — Sat, 15 Feb 2020 11:32:05 GMT

Ahh ok then I will call them first. Do I just ask them to authorise a o2 refresh upgrade sorry if that's a silly question haha

Re: O2 refresh

MI5 — Sat, 15 Feb 2020 11:41:22 GMT

@Ben2012

Just explain what you want to do and they will set your account status to ready to upgrade.

If not done, the store won't be able to process the upgrade.

Re: O2 refresh

jonsie — Sat, 15 Feb 2020 23:53:39 GMT

Good luck and let us know how you get on @Ben2012

Re: O2 refresh

Ben2012 — Tue, 18 Feb 2020 08:12:32 GMT

Hi guys just an update I phoned up yesterday and asked about upgrading to o2 refresh as it has been 3 months.. the customer service rep didnt seem to know what she was talking about and said I can upgrade after 6 months to o2 refresh. I said I had read the T and Cs and one of my good friends works in O2 and even said the same as you guys on here. So I might leave it a week and see if I get through to someone who has abit more knowledge on the phone

Re: O2 refresh

Cleoriff — Tue, 18 Feb 2020 08:48:27 GMT

@Ben2012

If you phone between 8-9am you will usually get someone who knows what they are talking about.

Try them now.

Best of luck.

Re: O2 refresh

MI5 — Tue, 18 Feb 2020 09:42:48 GMT

@Ben2012

Keep trying until you get someone who's properly trained.