topic Re: Callers only get one ring when they dial me in Pay Monthly

Callers only get one ring when they dial me

Oliver85 — Sun, 02 Feb 2020 17:02:06 GMT

I currently have an iPhone XS and ever since I bought it, when people ring me they get a single ring in their ear and then it goes silent, however my phone actually continues to ring.
What happens then is I get people thinking the call hasn’t connected so they continue to hang up and dial again so I end up with several missed calls.
I have tried all the usual ideas that CS give you by removing the sim, changing setting etc but to no avail.
This is such a frustrating issue as I’m sure you can appreciate. I’ve read the odd post with other customers of O2 experiencing the same issues but no one ever says what eventually happened. Please can someone help!

Re: Callers only get one ring when they dial me

MI5 — Sun, 02 Feb 2020 17:06:46 GMT

@Oliver85

As you say there are a number of other posts with the same issue.

It is thought to be an account issue but customer service need to refer your case to tech support

Re: Callers only get one ring when they dial me

jonsie — Sun, 02 Feb 2020 17:22:15 GMT

It might be as well to try a new sim card if you haven't already.

Re: Callers only get one ring when they dial me

Oliver85 — Sun, 02 Feb 2020 17:38:46 GMT

Thanks