topic Re: Galaxy A70 WiFi & VoLTE Calling Disappeared in Pay Monthly

Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Thu, 30 Jan 2020 10:07:20 GMT

Hi,

I recently joined O2 last month and unfortunately have had issues constantly with WIFI calling and VoLTE calling.

I've called up twice to report that WIFI calling disappeared out of my settings and also the VoLTE option was greyed out with no way of changing it.

They have disabled and re-enabled this service twice and it eventually breaks down again and again.

I've tried everything, reset WIFI router, reset network settings, factory reset phone etc.

I've noticed other people having the same issues on different devices, but has anyone had this fixed or found a cause?

My device wasn't purchased from O2 but bought sim free, not that it should make any difference.

O2 have raised a case/ticket but does anyone else have any advice please

Thanks in advance

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

MI5 — Thu, 30 Jan 2020 10:12:45 GMT

@JamieB14

Certainly sounds like an account based issue and it may need escalating to the right person to sort it for you.

I'll tag our community managers to see if they can find such a person for you.

@Martin-O2 @Marjo

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Thu, 30 Jan 2020 11:13:23 GMT

Thank you very much!

I only called two days ago to fix this issue again, and once again the issue hae come up again 😞

Hoping to get this sorted ASAP

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

Martin-O2 — Thu, 30 Jan 2020 15:35:35 GMT

Thanks for the mention @MI5!

@JamieB14 I'm happy to get someone to look into this for you. I'll need some extra detail so I'll drop you a message.

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Thu, 30 Jan 2020 15:56:47 GMT

Hi Martin,

Perfect, I'll await your message

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Sun, 09 Feb 2020 03:07:41 GMT

All sorted after guru's opened case

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

Cleoriff — Sun, 09 Feb 2020 09:02:56 GMT

@JamieB14

Did the gurus actually tell you what was causing the problem? It would be interesting to know so we can pass it on to others with the same issue?

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

djbsuffolk — Sun, 09 Feb 2020 11:42:51 GMT

If it wasn't bought from O2 then is it lacking any necessary firmware tweaks to enable these options?

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Tue, 18 Feb 2020 21:41:32 GMT

No sorry 😞 I just got a text from O2 and said the issue was resolved and touch wood, it's been fantastic for me ever since

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Tue, 18 Feb 2020 21:43:08 GMT

@djbsuffolk My phone wasn't bought directly from O2 and is sim free, but WIFI should still work regardless of that. It seems like it could have been something at O2's end as whatever they have done has fixed the issue for me

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Thu, 05 Mar 2020 23:14:51 GMT

@Martin-O2 This has unfortunately happened again now 😫 Please can you ask if it can be escalated and a case opened again or something to try and fix this once and for all?

Thanks in advance and have a good day 😀

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

Martin-O2 — Mon, 09 Mar 2020 11:54:38 GMT

Hi @JamieB14 sorry to hear that your wifi calling has stopped working. I'll raise this with the Guru team and update you as soon as I hear back.

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Tue, 10 Mar 2020 22:35:36 GMT

Thanks very much @Martin-O2 😀

Re: Galaxy A70 WiFi & VoLTE Calling Disappeared

JamieB14 — Wed, 18 Mar 2020 21:07:30 GMT

Turns out it was a device issue after all! 😮

I’ve now swapped for a IPhone 7 Plus 🙂