topic Joint billing in Pay Monthly

Joint billing

SophieJay — Wed, 29 Jan 2020 19:11:03 GMT

Hi,

I have two numbers (business and personal) and currently they are invoiced on the same bill. Is it possible to have two seperate invoices, one for each number?

Kind regards

Sophie

Re: Joint billing

MI5 — Wed, 29 Jan 2020 19:14:34 GMT

@SophieJay

I'd give customer service a call on 8002 to check.

Re: Joint billing

Martin-O2 — Fri, 31 Jan 2020 11:33:52 GMT

@SophieJay how did you get on when speaking with customer services? Were they able to separate the 2 bills for you?

Re: Joint billing

SophieJay — Fri, 31 Jan 2020 16:44:53 GMT

Unfortunately not. They said that is something that has to be confirmed at the point of sale! Seems strange that you can make any other changes to your account but not that.

Re: Joint billing

jonsie — Fri, 31 Jan 2020 16:47:45 GMT

I suspected as much. Once accounts are linked O2 are unable to separate them for some reason. I think they need some serious system upgrades or some extra training for the technicians.

Re: Joint billing

MI5 — Fri, 31 Jan 2020 16:54:48 GMT

My only doubt was because one was business and one personal, but I know otherwise they can't be unlinked unless cancelled.