topic Re: error 500 in Pay Monthly

error 500

mm12 — Tue, 28 Jan 2020 17:10:27 GMT

cant seem to pay my bill online or via phone app keeps crashing the moment i clickon the cvv box and says there is an error 500 anyone else having rhis problem

Re: error 500

MI5 — Tue, 28 Jan 2020 17:18:34 GMT

@mm12

There always seems to be problems paying online but I find the MyO2 app works fine.

You can call customer service for help or see other ways to pay here

Re: error 500

Marli — Tue, 28 Jan 2020 18:28:23 GMT

Yes Im also having this problem. Have had this issue for the last 3 months or so. Ive been trying to top my mobile up to no avail. I cant believe the issue still hasnt been resolved after all this time. I shouldnt have to top up via a voucher or at the o2 store.

Re: error 500

djbsuffolk — Wed, 29 Jan 2020 10:42:51 GMT

Error 500 means something has gone wrong at O2's end on their server - it's quite a non-specific error though meaning somethings gone wrong, not sure what it is though!