topic Re: Cancel Contract within 14 days in Pay Monthly

Cancel Contract within 14 days

BigBoiBob — Thu, 14 Mar 2019 17:20:11 GMT

I Very recently upgraded my device on my contract but have quickly realised I am unhappy with my new phone. I wish to return it but had several questions I wished to ask:

-I know I can return the Item within 14 days of purchase, but are there any conditions for this? Or can I just return it because I no longer want it?

-Does the phone have to be returned to the same store I bought it from?

-If I leave O2 can I transfer my number to a new provider?

Re: Cancel Contract within 14 days

MI5 — Thu, 14 Mar 2019 17:32:59 GMT

@BigBoiBob no reason is required, just return everything you got with the phone to the same place..

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

How to get PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Re: Cancel Contract within 14 days

EmilieT — Fri, 15 Mar 2019 11:40:40 GMT

Hey @BigBoiBob , and sorry to hear you're not happy with your new phone! I hope the information above answered your questions, but please let us know if you need any further help.

to the forum!

Re: Cancel Contract within 14 days

Macky — Thu, 16 Jan 2020 20:02:30 GMT

I have just taken out a sim only contract with O2 but I am unhappy. I have transferred my number across from my previous provider 3.

However, I have seen a better sim only contract with O2 and have taken this one in addition - is it possible to cancel my previous contract (within the 14 days cancellation period) and keep my original phone number?

Can this be done if I am off from o2 to o2? I am worried I will lose my phone number because it is within the 14 day cancellation period and I won't be able to transfer my phone number.

Re: Cancel Contract within 14 days

MI5 — Thu, 16 Jan 2020 20:18:00 GMT

@Macky

I can't see any reason why not but you'll need to get customer services to do it.

Call them on 202