topic Re: Lost mobile - request last known location in Pay Monthly

Lost mobile - request last known location

We5t — Sat, 04 Jan 2020 22:49:09 GMT

My wife has recently lost her mobile phone. Does anyone know if it is possible to request from O2 the phones last known location? Even if it was just the cell tower it was connected to? I realise there are plenty of apps out there but by the time the we realised the phone was missing it had switched off.

Unfortunately, Google Timeline wasn't saving any activity either 😔

Re: Lost mobile - request last known location

MI5 — Sat, 04 Jan 2020 22:57:20 GMT

@We5t

See help

Re: Lost mobile - request last known location

jonsie — Sat, 04 Jan 2020 23:02:18 GMT

It may be possible that customer service can help with the last known location but it's really an outside chance an adviser has access to that information. Give them a call in the morning

Re: Lost mobile - request last known location

MI5 — Sat, 04 Jan 2020 23:07:45 GMT

The loss needs to be reported immediately to limit your liability @We5t

Re: Lost mobile - request last known location

Bambino — Sat, 04 Jan 2020 23:22:34 GMT

@We5t Knowing the phone's last location probably wouldn't be of much help, as there's a 99.9% chance that it isn't there any more. It does need to be reported though, so your wife can be sent a new sim. Even though the phone is gone the account is still active.