topic Re: Adjustments in Pay Monthly

Adjustments

Divine — Sat, 04 Jan 2020 19:37:53 GMT

What are and why am I paying for adjustments?

Re: Adjustments

MI5 — Sat, 04 Jan 2020 19:40:14 GMT

@Divine

Adjustments can be anything either positive or negative to correct your bill.

If it isn't clear what from your MyO2 you need to call customer services to ask

Re: Adjustments

Cleoriff — Sat, 04 Jan 2020 19:41:50 GMT

@Divine

This usually means you are paying for something you have bought, or have phoned a premium number. You could have sent a MMS?

We have no access to your account so you will have to contact customer services

Re: Adjustments

jonsie — Sat, 04 Jan 2020 19:44:51 GMT

If this is a new account or if you have changed tariff you may have to pay an adjustment from the change date to the billing date. Also an adjustment could be a credit on the account if there is a minus sign.

Re: Adjustments

Divine — Sat, 04 Jan 2020 19:45:38 GMT

I dont understand as my MMS messages are kept separate from my Adjustments and I don't think I phoned a premium number. It could be because I'm paying for what I bought, but I already pay monthly for the phone I bought.

Re: Adjustments

Cleoriff — Sat, 04 Jan 2020 19:47:46 GMT

It wont be anything to do with payment for the phone. @Divine how much is the adjustment?

Re: Adjustments

MI5 — Sat, 04 Jan 2020 20:03:22 GMT

@Divine

Adjustment charges are defined as:

"One-off charges that are not covered within your tariff and any credits, refunds or cash returns. Examples of these include bill re-print charges and discretionary credits."

If you have a credit it will look like this.

Re: Adjustments

DynamicD2 — Mon, 25 Jan 2021 15:51:04 GMT

£10.26 plus VAT

Re: Adjustments

DynamicD2 — Mon, 25 Jan 2021 15:55:51 GMT

I have been charged £10.26 plus VAT for "adjustments" on this months bill.

No explanation.

Any idea what they could be for?

Re: Adjustments

MI5 — Mon, 25 Jan 2021 15:58:41 GMT

@DynamicD2

You need to contact O2.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: Adjustments

DynamicD2 — Mon, 25 Jan 2021 16:28:15 GMT

Thanks.

Will try in morning.