topic Re: Using my phone abroad in Pay Monthly

Using my phone abroad

Yana — Fri, 03 Jan 2020 13:26:38 GMT

I was lied to that i cannot use my minutes and data on a holiday in Martinique and i have to buy a bolt on for international use , which charges me £4.99 for a single text which i receive. Martinique is part of the EU. Because its French territory and everyone around me who is from Europe is freely using their phones. I called twice O2 customer services in advance to check that and twice i was lied to that i have to oat this extortionate amount. This is a disgrace! The island is part of France, part of the European union and the currency is Euro. I feel cheated.

Re: Using my phone abroad

MI5 — Fri, 03 Jan 2020 13:29:41 GMT

@Yana

You should call customer service to question the charges

Re: Using my phone abroad

Cleoriff — Fri, 03 Jan 2020 13:34:05 GMT

@Yana

You don't have to buy a bolt on. O2 travel is free to apply to your account.

However you will be charged £4.99 per day in Martinique.

That includes texts calls and data. Though 1 text will generate the £.4,99 charge

O2 Travel is available on Pay Monthly. 120 minutes, 120 texts and data for £4.99 a day.

https://www.o2.co.uk/shop/international/using-phone-abroad

Re: Using my phone abroad

MI5 — Fri, 03 Jan 2020 13:48:13 GMT

@MI5 wrote:
@Yana
You should call customer service to question the charges Guide: How to find help & contact O2

Guide: Roaming MegaGuide

@Yana

You need to call to query this as Martinique is included in EU and is free to use your allowances there.

Re: Using my phone abroad

Yana — Fri, 03 Jan 2020 13:57:01 GMT

Thank you. I am still abroad and struggling to find someone to talk to. But will persevere. Thank you!

Re: Using my phone abroad

MI5 — Fri, 03 Jan 2020 14:00:16 GMT

@Yana

It's free to call.

Around 8.00am UK is best time.

+44 344 809 0202

Re: Using my phone abroad

Yana — Fri, 03 Jan 2020 14:01:57 GMT

Thank you for your answer but its incorrect because Martinique is Part of France and thats the European union. Everyone around me is using their normal packages without being charged extra 4.99. Its as if i am in France.

Re: Using my phone abroad

Yana — Fri, 03 Jan 2020 14:02:48 GMT

Thank you MI5. I was answering to someone else....above

Re: Using my phone abroad

Cleoriff — Fri, 03 Jan 2020 15:15:16 GMT

@Yana wrote:
Thank you for your answer but its incorrect because Martinique is Part of France and thats the European union. Everyone around me is using their normal packages without being charged extra 4.99. Its as if i am in France.

Yes @Yana

You are correct and apologies. I didn't read the part I have highlighted in the link I gave previously.

See here....

Re: Using my phone abroad

MI5 — Fri, 03 Jan 2020 15:28:39 GMT

Hence why I said originally that the charges should be questioned with customer services

Re: Using my phone abroad

Cleoriff — Fri, 03 Jan 2020 15:31:48 GMT

@MI5 wrote:
Hence why I said originally that the charges should be questioned with customer services

Yep. I agree.