topic Contract in Pay Monthly

Contract

Haymanfarr74837 — Wed, 18 Dec 2019 11:41:54 GMT

Hello.
I am a new customer and just wondering On my o2 app main screen, where my bill value is, underneath there is a pay bill button. Can you confirm if I have to do this, or does it just come out as a direct debit?
Many thanka

Re: Contract

MI5 — Wed, 18 Dec 2019 12:04:46 GMT

@Haymanfarr74837

Your direct debit should have been setup when you took out your contract automatically, but if you have a look at the email you receive telling you about your next bill, it will say if a DD is in place or if you have to pay manually.

You can also call 202 to check with customer service.

Re: Contract

jonsie — Wed, 18 Dec 2019 14:09:15 GMT

You can also check payment details in My O2 which will tell you if a DD is in place.

Re: Contract

Martin-O2 — Fri, 27 Dec 2019 13:13:11 GMT

Hey @Haymanfarr74837 did you have any more questions about how billing works or are you all sorted now?