topic Re: Data roaming in Pay Monthly

Data roaming

Bagheera — Mon, 16 Dec 2019 17:10:54 GMT

Just back from Tenerife whilst there couldn’t use data. I have iphone6 with O2 sim on monthly contract. My wife also has iPhone provided by and on O2. She accessed data without any issues. My sim used to be on vodaphone network. I checked the mobile data settings on both phones and they appeared the same and both accessed Movistar. Travelling again in a few weeks and need data. Any advice?

Re: Data roaming

jonsie — Mon, 16 Dec 2019 17:40:40 GMT

It sounds as though you have the incorrect data bolt on, especially coming from Vodafone. Ask customer service to check.

the APN setting for idata bolt on (the correct one) should be idata.o2.co.uk

For standard bolt on it is mobile.o2.co.uk

Re: Data roaming

Marjo — Tue, 17 Dec 2019 17:24:53 GMT

Hi @Bagheera , sorry to hear about your lack of data abroad. Did you manage to check with customer service as adviced by @jonsie above, in case that would resolve the issue? It would be lovely to hear how you're getting on with this.