topic Re: Tablet order in Pay Monthly

Tablet order

Syb — Sun, 15 Dec 2019 00:04:03 GMT

Hi I ordered a huawei tablet from 02, I have received an email saying that the order has been received and the item will be with you before you know it. I also received an email with the credit agreement and that's it I have not received anything else for days pls help.

Re: Tablet order

jonsie — Sun, 15 Dec 2019 00:54:39 GMT

We aren't able to view your order here on the community but it sounds like the tablet may be out of stock. You won't receive anything now until your order is out for delivery and you will get a despatch email with a tracking number.

Call customer service for clarification

Re: Tablet order

Cleoriff — Sun, 15 Dec 2019 08:46:43 GMT

@SybOnce you receive an email to say the tablet has been dispatched, you can track it via this route.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Best of luck and welcome to the forum

Re: Tablet order

Marjo — Mon, 16 Dec 2019 13:36:34 GMT

Hi @Syb , how are you doing today? Let us know how you're getting on with your order and if you've made any progress - any help from the above advice?