topic Re: Didnt receive any details about my purchase in Pay Monthly

Didnt receive any details about my purchase

SW8 — Mon, 16 Dec 2019 03:53:34 GMT

I made an account and purchased an iphone 11 max pro. O2 took the £30 upfront pay from my bank account but didnt send me any details about my purchase afterwards.

Re: Didnt receive any details about my purchase

Bambino — Mon, 16 Dec 2019 05:02:22 GMT

@SW8 O2's stock reporting isn't live, so it's possible that the phone is out of stock. Take a look at this link: https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Re: Didnt receive any details about my purchase

MI5 — Mon, 16 Dec 2019 06:31:15 GMT

@SW8

Check your spam to see if the confirmation emails went there by mistake.

If not, call customer service to see if they actually received an order from you.

Additionally, your money is just reserved and not taken from your account until the order completes. If, for any reason the order does not complete, the money will be returned to your cleared funds in 3 or 4 days.

Re: Didnt receive any details about my purchase

Marjo — Tue, 17 Dec 2019 16:59:05 GMT

Hi @SW8 , how are you doing today? I hope you got all the information you needed about your order, but if you have any additional questions the community could help with, don't hesitate to post again!

Cheers @MI5 and @Bambino for the help!