topic Re: Credit File Referral in Pay Monthly

Credit File Referral

Anu — Tue, 07 May 2019 17:47:55 GMT

Good evening

It’s going to 2 weeks that I’ve been trying to facilitate a response from the credit referrals team and desperately need this error rectified, otherwise I run the risk of losing the contract phone I purchased.

Does anyone know a number for credit referrals or what any member of the O2 team can do to rectify this please?

Re: Credit File Referral

MI5 — Tue, 07 May 2019 17:52:42 GMT

@Anu no number to call unfortunately.
Contact details:
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
@EmilieT might be able to help though.

Re: Credit File Referral

Cleoriff — Tue, 07 May 2019 17:52:59 GMT

@Anu

There is no phone number just this email and address

CreditFileReferrals@o2.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

If you are having no joy with them I will mention one of our community managers @EmilieT who may be able to help you tomorrow

Re: Credit File Referral

Anu — Tue, 07 May 2019 19:24:46 GMT

Please and thank you

Re: Credit File Referral

EmilieT — Wed, 08 May 2019 07:47:50 GMT

Good morning @Anu, and welcome to the forum Have you already contacted the credit referrals team via the contact details above? If you have and have not received a reply yet, I can certainly chase this up for you!

Thanks for the mentions @MI5 and @Cleoriff

Re: Credit File Referral

Anu — Wed, 08 May 2019 10:33:19 GMT

Good morning Emily,

Thank you for the efficient response. I have emailed twice now chasing it up to no avail - I understand it takes a while so I waited before I sent another email. If you can chase it up for me please, that will be kind - I sent the message under my email - [Removed personal information].

Thank you so much once again, the service here is really effective! Please let me know if there any details you need from me.

Anu

Re: Credit File Referral

EmilieT — Wed, 08 May 2019 10:35:03 GMT

Hi @Anu, thanks for coming back to me, and for the additional info! I will need a few more details to chase this for you, so I will send you a Private Message now. You will be able to read it and reply to it from your Messages in the top right section of the page

Re: Credit File Referral

jcass1 — Sun, 01 Dec 2019 17:08:34 GMT

Hi there

I am having this issue right now. I have posted about it here:
https://community.o2.co.uk/t5/Discussions-and-Feedback/o2-have-INCORRECTLY-messed-up-my-credit-score-causing-me/m-p/1274411#M112224

i would love some help solving it as its getting urgent. I am rushing to get a house and just discovered this mistake by o2. It's crushing.

I have already sent several emails to the creditfilereferrals team but received no response yet.
I am considering my legal positions as it's causing me financial harm.

I would be very thankful for help here.

Re: Credit File Referral

gmarkj — Mon, 02 Dec 2019 10:04:44 GMT

Some more help required @Marjo @Martin-O2

Re: Credit File Referral

Martin-O2 — Mon, 02 Dec 2019 13:52:23 GMT

Cheers for the tag @gmarkj! @jcass1 I've responded to this over in your other thread.

Re: Credit File Referral

Fayiza — Wed, 27 Oct 2021 00:38:52 GMT

How to get the credit referral team to change there decision for rejecting me as they approved me three times before and now they have rejected me.

Re: Credit File Referral

Bambino — Wed, 27 Oct 2021 05:04:19 GMT

@Fayiza This is a customer community. No one here would be able to give you any advice on how to change the Credit File Referral Team's decision.

You can contact O2 through social media to see if they have any ideas to offer:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG