topic Re: Spend cap in Pay Monthly

Spend cap

peci47289563 — Fri, 22 Nov 2019 12:06:46 GMT

As I know my spend cap is 5pounds is it possible to increase?

Re: Spend cap

jonsie — Fri, 22 Nov 2019 12:10:31 GMT

Yes @peci47289563, either call customer service or I think it can be adjusted once a month via My O2.

Re: Spend cap

Cleoriff — Fri, 22 Nov 2019 12:49:17 GMT

@peci47289563

Info re Spend caps here https://www.o2.co.uk/help/account-and-billing/spend-cap

How often can I change my Spend Cap?

Once a day, you can add, remove, increase or reduce your Spend Cap, by calling us on 202 free from your O2 phone, or contacting us through Live Chat. This can take up to 24 hours to take effect.

For each monthly billing period, we’ll apply the Spend Cap which is active at the end of the month to the whole of that billing period.

Re: Spend cap

Martin-O2 — Tue, 26 Nov 2019 16:37:15 GMT

@peci47289563 did you have a chance to speak to customer services about reducing your spend cap?