topic Sim swap in Pay Monthly

Sim swap

Ph — Sat, 09 Nov 2019 11:30:28 GMT

Hi received my bill before my SIM card thank you
How ever I’m having trouble doing the sim swap I sent the text yesterday regarding the request but was told wouldn’t be able to do it till 11/11 ???

Re: Sim swap

MI5 — Sat, 09 Nov 2019 12:04:48 GMT

@Ph

Number porting does not happen over the weekend I'm afraid.

Re: Sim swap

Martin-O2 — Mon, 11 Nov 2019 15:56:55 GMT

@Ph How are you getting on with this one? Has your sim swap gone through now?

Re: Sim swap

Ph — Mon, 25 Nov 2019 21:56:05 GMT

Yes thank you I purchased another sim on contract for my wife on Friday but still waiting for this sim swap to be done
It’s a shame because I was told should be done in a few hours but not a 4 days and still not done it’s
Seems to let the service down

Re: Sim swap

Ph — Mon, 25 Nov 2019 22:50:11 GMT

Re: Sim swap

Martin-O2 — Tue, 26 Nov 2019 09:13:01 GMT

Thanks for the update @Ph! How are you getting on with the sim swap, has it gone through now?