topic Re: Texting 6 digit numbers in Pay Monthly

Texting 6 digit numbers

frankie805 — Fri, 18 Oct 2019 14:14:33 GMT

Can you advise whether it is possible to dial 5-digit numbers?

Have tried to enter a competition, using 5 numbers, but message not delivered. I used to be able to dial these numbers.

Thank you

Re: Texting 6 digit numbers

liggerz87 — Fri, 18 Oct 2019 14:17:26 GMT

You prob have a direct bar on best call o2 to ask about it

Re: Texting 6 digit numbers

MI5 — Fri, 18 Oct 2019 14:30:03 GMT

@frankie805

Many shortcodes fall into the "Premium rate" category.

If you have a spend cap or premium rate bar on your account, they will be disabled.

To remove such restrictions, you need to call customer service but be aware that costs can mount up considerably.

Re: Texting 6 digit numbers

frankie805 — Fri, 18 Oct 2019 14:44:31 GMT

Thank you for replying so quickly.

The number I wish to text is standard rate, not premium.

I used to be able to dial these numbers with no problem. I will contact o2 and ask for numbers not to be blocked. Will I be able to do this using the 'chat' function when they are less busy?

Much appreciated

Re: Texting 6 digit numbers

MI5 — Fri, 18 Oct 2019 14:49:30 GMT

@frankie805

Personally, I'd call rather than chat.

Re: Texting 6 digit numbers

TallTrees — Fri, 18 Oct 2019 14:51:39 GMT

Just reading through your query @frankie805 cautionary advice by @MI5 is well worth considering. All too often scams accompany competitions etc.
Good luck stay safe. TallTrees

Texting 6 digit numbers

frankie805 — Fri, 18 Oct 2019 16:31:57 GMT

Hi, really appreciate everyone's concern, you can't be too careful regarding scams, etc.

However, the competition is being run by Tesco, and posted at MSE, please see following link.

https://forums.moneysavingexpert.com/showthread.php?t=6059641

Both reputable concerns, have entered their text competitions previously with no problems.

Very much appreciate everyone's help.

Re: Texting 6 digit numbers

MI5 — Fri, 18 Oct 2019 16:39:23 GMT

@frankie805

60110 is still classed as a premium rate number so you will still need to lift any bars.

The costs will vary by provider so some could be free whilst others up to £4.50 per text.

More info here https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges#.

Texting 6 digit numbers

frankie805 — Fri, 18 Oct 2019 16:46:16 GMT

Thank you very much for further information and link.

The last time I texted this number to enter a competition, the charge (from memory) was 10p.

Will contact O2 tomorrow, and ask what charges would be for texting this number, and if not too expensive will ask them to allow premium rate numbers.

Thank you, everyone is very helpful.

Re: Texting 6 digit numbers

Cleoriff — Fri, 18 Oct 2019 17:39:57 GMT

@frankie805

The cost of texting should really be in the terms and conditions. Every competition you see advertised on TV gives the cost of texting from a mobile.

I imagine Tesco would be the best people to call.

Re: Texting 6 digit numbers

MI5 — Fri, 18 Oct 2019 18:04:14 GMT

In this case, the T&C's state "the network standard rate" but O2 have not published any costs for this shortcode.

https://digitalcontent.api.tesco.com/v2/media/homepage/30ee6ffd-6a47-4ce5-9767-567c4f713064/JS10471_Tesco_Sensations_Text_to_Win_TC_s_FINAL_AC.pdf

6. Participants must have a mobile phone able to send and receive messages to/from 5-digit
short codes. Messages charged at service provider’s standard network rate. Texts may not
be included in any text inclusive packages. Users on virtual mobile networks may not be able
to text the short code. Please check with your network provider. Text lines are open 24
hours until 23:59 on the closing date. Ask the bill payer before texting. If you text after the
closing date, you will not be entered but you will be charged. Take care when entering the
text code; the Promoter is not responsible for mistypes and you may be charged at a higher
rate. If you are unable to send a text, please check with your network operator first. For
technical issues only, call 0161 726 5432.

Texting 6 digit numbers

frankie805 — Fri, 18 Oct 2019 18:35:54 GMT

Thanks for replying.

Have checked Tesco T & C, and they state -

'Participants must have a mobile phone able to send and receive messages to/from 5-digit
short codes. Messages charged at service provider’s standard network rate ...'

I will phone O2 tomorrow and see what they say.

Texting 6 digit numbers

frankie805 — Sat, 19 Oct 2019 10:17:18 GMT

Updating - I phoned O2 this morning, the line was a little difficult, but I tried the 6-digit number again this morning, and the text went through with no problems. It cost 10p SNR.

I very much appreciate all the help everyone has given, and recommend the forums highly.

Thank you

Frankie

Re: Texting 6 digit numbers

MI5 — Sat, 19 Oct 2019 10:26:45 GMT

Good to know, thanks

Re: Texting 6 digit numbers

Cleoriff — Sat, 19 Oct 2019 10:57:07 GMT

Thanks for letting us know @frankie805

Best of luck in the competition

Also welcome to the forum