topic Re: Sim Swap in Pay Monthly

Sim Swap

PhoneChanger — Mon, 14 Oct 2019 14:27:12 GMT

I've read the online guides to this, but a quick question.

I've got to return my iPhone 11 Pro, which is currently using the eSim (swapped from the pay monthly sim), can I re-use the old sim in the sim swap process or do I need to go to a store and get a new one?

Re: Sim Swap

MI5 — Mon, 14 Oct 2019 14:57:28 GMT

@PhoneChanger

As I understand it, the "eSim" can just be transferred by CS to a new device, or you can switch back to a physical sim in the interim if you wish.

You'll need a new physical sim though, so give CS a call and they will send you one out with your account details on it.

Re: Sim Swap

Bambino — Mon, 14 Oct 2019 15:00:15 GMT

@PhoneChanger It's only a guess, but I would have thought that your old sim was disabled when you swapped to the esim. If you have a store nearby it's probably a good idea to call in and let them give you a new sim and do the swap for you as well.

Re: Sim Swap

EmilieT — Tue, 15 Oct 2019 16:18:23 GMT

@PhoneChanger I hope the info above clarified the next steps for you, but if you need more help give us a shout It'd be really useful for others afterwards if you could tell us more about how it went in the end!

Re: Sim Swap

PhoneChanger — Wed, 16 Oct 2019 08:49:34 GMT

Hi @EmilieT all sorted, had to get a new SIM from the store which they swapped over whilst in store as they have to remove the profile from the eSIM before they make the swap

Re: Sim Swap

EmilieT — Thu, 17 Oct 2019 07:35:31 GMT

Awesome, good to hear it's all done and apparently went smoothly as well @PhoneChanger