O2 Returns Team

Cellular_Data — Fri, 06 Sep 2019 08:53:32 GMT

I'm a little bit concerned about O2's returns process and team that deals with Returned handsets.

I returned a device a while ago I requested a cancellation back in early August when I recieved a shiny new device of the Samsung Galaxy S10 5G. I then placed a additional line order for the Samsung Galaxy Note 10 5G as this was a newer handset and available within the 14 day cooling down period in which I purchased the Samsung Galaxy S10 5G.

Obviously as it was a newer device I wished to keep the Samsung Galaxy Note 10 5G and return the Samsung Galaxy S10 5G and I expected this to be a somewhat easy process.

I'm concerned that O2 Returns team didn't automatically cancel my contract and left it running into Arrears and missed payments and likely was eventually going to default. I didn't expect to call up almost a month later to inform O2 that I returned my device I expected it to be a automatic system. It raises a few red flags as a example what if I completely forgot about it and they kept the account running and I got a Default and/or CCJ against myself due to this?

I do like O2 but I feel they have let me down on this particular instance.

I would request O2 to make changes to this as it could get them into trouble.

Re: O2 Returns Team

MI5 — Fri, 06 Sep 2019 09:07:46 GMT

Sounds normal for O2. The customer always has to chase up and check they've done as expected.

Re: O2 Returns Team

Cleoriff — Fri, 06 Sep 2019 09:31:19 GMT

I agree @Cellular_Data . It's pretty poor that the customer has to do the chasing.

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O2 Returns Team

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