topic Re: Porting issue. in Pay Monthly

Porting issue.

Jworth — Wed, 04 Sep 2019 19:54:38 GMT

I've recently joined o2 fron Vodafone and have had my number transferred over. The transfer took quite a while however it was successful this morning, I have since lost service and it says that the SIM is not registered/connected. Can only use my phone on wifi. Can't make any calls, texts or use mobile data. Contacted the online chat who said they can't see an issue on my account and that the port was successful. Any help or advice please?

Re: Porting issue.

MI5 — Wed, 04 Sep 2019 20:28:19 GMT

@Jworth

Have you rebooted your phone?

Re: Porting issue.

Jworth — Wed, 04 Sep 2019 21:18:22 GMT

I have yes.

Re: Porting issue.

MI5 — Wed, 04 Sep 2019 21:21:13 GMT

OK, so if you aren't working in the morning you'll need to contact customer service again.
Would suggest you call though if you have another phone to use http://www.o2.co.uk/contactus

Re: Porting issue.

jonsie — Wed, 04 Sep 2019 21:22:31 GMT

I would think is down to the system problems that are affecting porting. You need to keep on to customer service.

Any assistance @EmilieT ?

Re: Porting issue.

EmilieT — Thu, 05 Sep 2019 09:37:22 GMT

@Jworth Good morning, and welcome to the community

Are you still having some issues this morning? If so please let us know, I'd gladly get someone to look into it for you!

Thanks for the mention @jonsie, and the help as well @MI5