topic Re: Second Direct debut set up in Pay Monthly

Second Direct debut set up

Kennaelise — Mon, 02 Sep 2019 09:54:56 GMT

Hi, I’ve received a notification from my bank today that two new direct debits have been set up on my behalf from o2. My normal 2 DDs are still set up, why would they set up a further 2? Thanks!

Re: Second Direct debut set up

TallTrees — Mon, 02 Sep 2019 10:20:57 GMT

Hi @Kennaelise
If I were you I would give Customer services a call to find out. Best wishes TallTrees

Re: Second Direct debut set up

Cleoriff — Mon, 02 Sep 2019 11:30:44 GMT

That all sounds a bit irregular to me @Kennaelise

Have you checked with your bank or My O2?

Certainly give customer services a call in case it's a scam

Do this asap.

Re: Second Direct debut set up

jonsie — Mon, 02 Sep 2019 13:31:03 GMT

It sounds like you have been the victim of a fraudulent account being set up. Check My O2 to see if there has been another phone contract taken out and if so ask to speak to the Fraud team.