topic Re: Data issues in Pay Monthly

Data issues

WendyWoo — Mon, 26 Aug 2019 09:11:27 GMT

Is anyone else having data problems? I have had no data for two days and I have done all the troubleshooting suggestions and still nothing.

Re: Data issues

Cleoriff — Mon, 26 Aug 2019 09:19:30 GMT

@WendyWoo

I've had no problems but O2 gave notice they were doing maintenance of a lot of services from Friday until today. This might be the reason https://www.o2.co.uk/help/phones-sims-and-devices/system-maintenance-notification

You could also check your network status here https://status.o2.co.uk/ and see if there are any mast issues..

Best of luck and welcome to the forum

Re: Data issues

WendyWoo — Mon, 26 Aug 2019 09:28:52 GMT

O2 never notified me about the maintenance. I have done status checks and logged a fault. Thank you for the welcome 😊

Re: Data issues

Cleoriff — Mon, 26 Aug 2019 09:56:01 GMT

I hope you get service back soon @WendyWoo

Re: Data issues

Martin-O2 — Tue, 27 Aug 2019 10:38:05 GMT

Hey @WendyWoo how are you getting on with your data issue? Are you still having problems?

Re: Data issues

WendyWoo — Tue, 27 Aug 2019 17:07:27 GMT

Yes still having data issues

Still no data

WendyWoo — Fri, 30 Aug 2019 06:49:19 GMT

I am so fed up I have had no data for 7 days now it is so frustrating. O2 said that they would keep me informed but I have heard nothing from them.

Re: Still no data

Cleoriff — Fri, 30 Aug 2019 07:58:18 GMT

@WendyWoo

This is to do with your previous thread here https://community.o2.co.uk/t5/Pay-Monthly/Data-issues/m-p/1249791#M170919

I will ask for it to be moved for continuity

Re: Still no data

MI5 — Fri, 30 Aug 2019 07:58:48 GMT

@Martin-O2

Re: Still no data

Martin-O2 — Fri, 30 Aug 2019 09:23:13 GMT

Hey @WendyWoo I'll pick this one up for you and see if I can find out what's going on with your data situation. I'll need a bit more info so I'll send you a private message so we can go over the details.

Re: Still no data

WendyWoo — Mon, 02 Sep 2019 20:14:42 GMT

Hi Martin

Thanks for your help this week thought I should let you know that my data has returned, I was looking through my phone settings for something and came across network settings and a reset network link so I reset my network and my 4G just came back

Re: Still no data

jonsie — Mon, 02 Sep 2019 20:33:51 GMT

@WendyWoo wrote:
Hi Martin
Thanks for your help this week thought I should let you know that my data has returned, I was looking through my phone settings for something and came across network settings and a reset network link so I reset my network and my 4G just came back

That was quick and painless @WendyWoo

Re: Still no data

Martin-O2 — Tue, 03 Sep 2019 08:30:31 GMT

Great news @WendyWoo ! Let me know if you have any further problems and we can re-escalate your case.

Re: Still no data

WendyWoo — Tue, 03 Sep 2019 08:46:33 GMT

Okay thanks

Re: Still no data

Martin-O2 — Tue, 03 Sep 2019 16:48:17 GMT

No problem @WendyWoo !

Re: Data issues

Megs1989 — Thu, 05 Sep 2019 18:06:19 GMT

Hey @WendyWoo I am having the same issues have been like this since the 20th August and I need my data

Re: Data issues

jonsie — Thu, 05 Sep 2019 20:03:22 GMT

@Megs1989 wrote:
Hey @WendyWoo I am having the same issues have been like this since the 20th August and I need my data

What phone do you have @Megs1989 ?