topic Calling Spain to a UK number in Indonesia - included? in Pay Monthly

Calling Spain to a UK number in Indonesia - included?

Natalie27 — Wed, 14 Aug 2019 06:15:37 GMT

My UK data, minutes and texts are all included in Spain.
My partner and his 3 mobile UK phone are in Indonesia, where his data, minutes and texts also work.
Can we call eachother within our allowance? Or will we get charged?

Re: Calling Spain to a UK number in Indonesia - included?

Cleoriff — Wed, 14 Aug 2019 06:28:16 GMT

Hi @Natalie27

No, I'm afraid you calling him will incur a charge as Indonesia is not in Europe. Only calls to countries within the EU are free.

You will be paying international rates. Please see the table below

http://international.o2.co.uk/internationaltariffs/travelling_abroad#

If you both have Wifi then you could use Messenger or Whatsapp for free.

Hope that helps and welcome to the forum

Re: Calling Spain to a UK number in Indonesia - included?

madasaf1sh — Wed, 14 Aug 2019 07:06:47 GMT

Actually @Cleoriff calling a UK number which is roaming comes out of your allowance as there is no way any network apart from 3 knows that the UK mobile is outside of the UK.

You would only incur charges if @Natalie27 was calling an indonesian number, however the ops partner will be charged for receiving a call.

Cheers,
Andy

Re: Calling Spain to a UK number in Indonesia - included?

Cleoriff — Wed, 14 Aug 2019 07:17:36 GMT

@madasaf1sh

Not how I understood it at all. When I was in Spain and called a UK number in Thailand I was charged.

Hence my response.

Re: Calling Spain to a UK number in Indonesia - included?

gmarkj — Wed, 14 Aug 2019 07:26:13 GMT

Might be worth calling in the experts - can you confirm which of the below is correct @EmilieT @Marjo:
An o2 customer currently in an EU country calls a UK mobile number in a non-EU country.
Are they;
a) charged for making a call to the non-EU country as if they were in the UK making the call, or
b) not charged as called from an EU country to a UK number (regardless of that number's current location) is included in their allowance?

Re: Calling Spain to a UK number in Indonesia - included?

Natalie27 — Wed, 14 Aug 2019 07:27:20 GMT

Hi,

To explain, my partner's phone contract enables him to be call and receive calls from UK mobiles within his allowance when in Indonesia. I was just wondering if this would extend to me calling him from my UK phone number whilst in Spain (included in my allowance).

Thanks!

Re: Calling Spain to a UK number in Indonesia - included?

Natalie27 — Wed, 14 Aug 2019 07:29:16 GMT

There might be a third option due to the fact his contract allows him to use his phone normally in Indonesia, just as I can use mine in the EU.

Re: Calling Spain to a UK number in Indonesia - included?

Cleoriff — Wed, 14 Aug 2019 07:31:10 GMT

@Natalie27 wrote:
Hi,

To explain, my partner's phone contract enables him to be call and receive calls from UK mobiles within his allowance when in Indonesia. I was just wondering if this would extend to me calling him from my UK phone number whilst in Spain (included in my allowance).

Thanks!

Hi @Natalie27 Yes we understood that, but you have been given two different answers, so we are asking our community managers @Marjo or @EmilieT which is correct. I was posting about my own experience and know I was charged.

Re: Calling Spain to a UK number in Indonesia - included?

AndrewH — Wed, 14 Aug 2019 12:24:29 GMT

This is correct.

Re: Calling Spain to a UK number in Indonesia - included?

MI5 — Wed, 14 Aug 2019 13:45:56 GMT

@AndrewH wrote:
This is correct.

You need to quote the post you are referring to or else it is a guess.

Re: Calling Spain to a UK number in Indonesia - included?

jonsie — Wed, 14 Aug 2019 14:05:40 GMT

I always understood that the call would be charged as an international call.

Re: Calling Spain to a UK number in Indonesia - included?

Cleoriff — Wed, 14 Aug 2019 14:13:17 GMT

@jonsie wrote:
I always understood that the call would be charged as an international call.

So did I @jonsie and have been charged when I was in Spain and phoned Thailand.

I also thought the screenshot I showed made it pretty clear.

We know for a fact we would be charged if we called Indonesia from the UK.

Re: Calling Spain to a UK number in Indonesia - included?

MI5 — Wed, 14 Aug 2019 14:24:52 GMT

But, you would not be charged for calling a UK mobile in Indonesia.

Re: Calling Spain to a UK number in Indonesia - included?

Cleoriff — Wed, 14 Aug 2019 14:32:56 GMT

As I said, I was charged for calling a UK mobile in Thailand when i was in Spain. I was also charged for calling the same mobile when I was back in the UK.

Re: Calling Spain to a UK number in Indonesia - included?

madasaf1sh — Wed, 14 Aug 2019 14:36:22 GMT

You should never be charged for calling a UK number that is roaming, as how do you know its not in the UK, even if you are in Spain you would know, and EU Rules are that calling a Spanish or UK number or even a French number are free whilst roaming

Re: Calling Spain to a UK number in Indonesia - included?

Cleoriff — Wed, 14 Aug 2019 14:43:52 GMT

However we aren't talking about Spain or France...both in the EU. We are discussing Indonesia (or in my case Thailand)...neither of which are in the EU. They are in the International sector.

Re: Calling Spain to a UK number in Indonesia - included?

Cleoriff — Wed, 14 Aug 2019 14:47:20 GMT

I think it's better that we leave this question to be answered by @EmilieT or @Marjo as I'm not batting this back and forth to score points.

Re: Calling Spain to a UK number in Indonesia - included?

jonsie — Wed, 14 Aug 2019 14:52:49 GMT

That's the best option but I thought the would have been back to us before now.....

Re: Calling Spain to a UK number in Indonesia - included?

Marjo — Wed, 14 Aug 2019 15:02:52 GMT

Hey guys hang tight and we'll check this on our end to confirm shortly.

Re: Calling Spain to a UK number in Indonesia - included?

MI5 — Wed, 14 Aug 2019 15:35:45 GMT

Will be interesting to see how O2 bill this as I can see reason for both sides of the discussion here.
I can also guess at what the answer will be.