topic Re: Problem with payment in Pay Monthly

Problem with payment

MartinJosai — Tue, 06 Aug 2019 16:01:50 GMT

Hello I have a problem paying my account on the gde page regularly pay the first cash I tried 1/08 and as soon as I checked the bank then it stopped as I looked at my bank account wrote that the money is in the process of transfer so I was not afraid and payment I did not repeat again because yesterday I got the news that I do not have to pay the account and then I have only 5 days I tried again to pay the same process I do not understand what is happening I hope you solve the problem

Re: Problem with payment

MI5 — Tue, 06 Aug 2019 16:08:49 GMT

@MartinJosai

You need to call 202 and speak to customer services.

Other ways to pay here

Re: Problem with payment

MartinJosai — Tue, 06 Aug 2019 16:09:12 GMT

how much of the payments that I transferred from my account have been downloaded I do not understand what it should be can you explain?

Re: Problem with payment

MI5 — Tue, 06 Aug 2019 16:10:36 GMT

@MartinJosai

We cannot see your account here so we wouldn't know.

Please call 202 for assistance.

Re: Problem with payment

Bambino — Tue, 06 Aug 2019 16:26:58 GMT

@MartinJosai This is not O2. This is a customer community. You need to speak to customer service.

Re: Problem with payment

Anonymous — Tue, 06 Aug 2019 18:43:43 GMT

@MartinJosai @Really you should have a direct debit set up then you wouldn’t have these issues