topic Charges for no service in Pay Monthly

Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:17:23 GMT

I have been Canada since the 5th July and I've been charged the daily abroad fee every day but I have no service, data,phone or SMS. Why

Re: Charges for no service

jonsie — Sun, 28 Jul 2019 22:20:13 GMT

We have no access to anyone's account here on the community so please call customer service to query the chargess @keithgriffiths

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:20:23 GMT

Can't use any service to even contact customer service as there is no email support, can't call or SMS mobile will not work as no data and auto chat never working or busy

Re: Charges for no service

MI5 — Sun, 28 Jul 2019 22:20:29 GMT

@keithgriffiths

Your phone must be connecting to the network or else O2 wouldn't know you were abroad.

I'd give customer services a call to question the charges

Re: Charges for no service

jonsie — Sun, 28 Jul 2019 22:22:12 GMT

If you cannot call then live chat is an option if you can't borrow a phone or use a landline.

Re: Charges for no service

Bambino — Sun, 28 Jul 2019 22:23:15 GMT

@keithgriffiths You can contact customer service tomorrow on +44800 032 1402 using any phone or Skype. 8-8.30 am UK time is the best time to call to avoid a long wait on hold.

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:27:21 GMT

I can't I don't have phone or Skype. No connection, and no international minutes on my Canadian SIM

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:28:14 GMT

Live chat is down again

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:29:09 GMT

Staying in hotel, rates to hire to call ontop of the 80.00 I've already been charged for No Services

Re: Charges for no service

MI5 — Sun, 28 Jul 2019 22:29:13 GMT

Have you tried manually searching for any different networks?

Re: Charges for no service

MI5 — Sun, 28 Jul 2019 22:30:27 GMT

@keithgriffiths wrote:
Live chat is down again

Chat closes at 11.00pm UK time.

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:35:57 GMT

Yes I've tried manual searching networks, APN has been double checked.

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:38:01 GMT

There is two main problems here obviously beeing charged is one the other is that non of my two stag verification apps now work. As I have no SMS.

Re: Charges for no service

jonsie — Sun, 28 Jul 2019 22:38:25 GMT

What model phone do you have? Is it showing a network name? There must be some slight connection for your account to be charged.

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:39:04 GMT

If the chat app actually worked it would not be as much of an issue, or they answered Twitter messages.

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:40:33 GMT

Or im sure there seeing a connection or attempts which is what I've been charged for, but I don't have any O2 connection showing at all.

Re: Charges for no service

keithgriffiths — Sun, 28 Jul 2019 22:41:22 GMT

No data, no SMS, no phone signal at all

Re: Charges for no service

Bambino — Mon, 29 Jul 2019 03:14:29 GMT

@keithgriffiths You're able to post here, so you must have internet access. You can set up a free Skype account and call customer service for free on +44800 032 1402

Re: Charges for no service

keithgriffiths — Mon, 05 Aug 2019 14:37:24 GMT

Finally sorted via Twitter, I've been blocked for a month but still getting charged 4.99 for travel abroad, no explanation for either but sorted finally. Thanks for all your helpful suggestions.