topic Re: No network following number swap in Pay Monthly

No network following number swap

Antb — Sun, 07 Jul 2019 14:26:20 GMT

Anyone had to wait 5 days for any network coverage following number swap?

Re: No network following number swap

Bambino — Sun, 07 Jul 2019 14:31:42 GMT

@Antb You can call customer service from any phone on 0800 032 1402.

Have you tried switching your phone off and back on?

Re: No network following number swap

Antb — Sun, 07 Jul 2019 16:30:49 GMT

Called customer service on Tuesday said there was a fault could take up to 5 days to resolve but usually ok in 48 hours tried switching on/off multiple times every day

Re: No network following number swap

MI5 — Sun, 07 Jul 2019 16:42:20 GMT

@Antb

You may possibly have a faulty sim card.

I'd call into your local o2 shop to see if they can activate a new sim for you.

Re: No network following number swap

Anonymous — Sun, 07 Jul 2019 18:18:41 GMT

@Antb

Did the SIM log onto the network ok before the port started? (that is, did it come up with O2-UK)?

Had issues myself when moving my number between services but in my case it's often been a split port (ported in number displays when I dial out but can't receive calls or texts in)

Have had a similar issue to you when helping a relative move their number onto O2, if the SIM worked before the port started it's unlikely to be the SIM itself, in that case it took them about a week to rectify.

Might also be worthwhile talking to the provider you are porting from to see if the port is considered complete from their end

Re: No network following number swap

Marjo — Mon, 08 Jul 2019 12:05:10 GMT

Hey @Antb , it would be great to hear how you're getting on with this - any progress yet with your number swap after the weekend?

Re: No network following number swap

Antb — Wed, 10 Jul 2019 18:02:29 GMT

Apologies for the delay it came back on line Tuesday, looks like I just had to wait the 5-days out just seemed excessive. It was strange that it actually worked for a few days with the number I wanted to keep before it lost total service 🤔