topic Re: Duplicate account in Pay Monthly

Duplicate account

Kerpolican — Wed, 19 Jun 2019 11:02:03 GMT

On 17th July my existing O2 pay monthly SIM only contract comes to an end. I have just ordered another pay monthly SIM only O2 contract through TalkTalk. I want use my existing number with this new contract. Can I set up a duplicate account to do this? I realise that I will have to pay for both contracts until 17th July but I want to ensure I only pay for the new one after that date.

thanks

Re: Duplicate account

MI5 — Wed, 19 Jun 2019 11:05:27 GMT

@Kerpolican

You need to call customer service on 202 and ask them to migrate your number to the new contract, however, this will turn off your old SIM immediately. You cannot have 2 SIM cards running the same number, so plan your switchover to suit your needs.

Re: Duplicate account

EmilieT — Tue, 02 Jul 2019 09:34:47 GMT

Hey @Kerpolican, as it's been a while since you posted, I wanted to check how you got on with this in the end? Do you need any further help at all?

to the community!