topic Re: 85075 in Pay Monthly

85075

woodmj — Sat, 29 Jun 2019 22:32:05 GMT

https://mol.im/a/7195503
Texted 'info' here. It said I'm still in a 'change my mind period' where I can return my device, pay any network time bill & switch. Was surprised by this as I'm maybe a year into a 2 year contract. Would I assume this info is wrong? I would love to leave & go back to EE as O2 4G data speeds where I am are lower than 3G & signal strength so poor.

Re: 85075

Anonymous — Sat, 29 Jun 2019 22:36:19 GMT

Admin can feed this back for you @EmilieT @Marjo @Martin-O2

Re: 85075

jonsie — Sat, 29 Jun 2019 22:37:33 GMT

I would be calling and checking especially if you know that it isn't correct. I'm not clicking the link btw.

Re: 85075

MI5 — Sat, 29 Jun 2019 22:43:02 GMT

85075 is a number associated with the new OFCOM rules for leaving your contract.
You can text INFO to 85075 to get details on any early termination fees that may be payable.

Re: 85075

Bambino — Sat, 29 Jun 2019 22:46:57 GMT

@woodmj I have no intention of clicking that link either, but it could be from one of O2's so called 'trusted partners' who have a nasty reputation for sucking people in to unwanted lengthy contracts that they can't get out of. A general rule of thumb is to never agree to anything initiated by a cold call or text message. If it sounds too good to be true, it usually is.

Re: 85075

jonsie — Sat, 29 Jun 2019 22:47:18 GMT

Yes but if the info is obviously incorrect then he needs to call or text again.

Re: 85075

Bambino — Sat, 29 Jun 2019 22:50:59 GMT

The OP should certainly check what it is, but not agree to anything until they're certain of what they're agreeing to.

Re: 85075

jonsie — Sat, 29 Jun 2019 22:52:26 GMT

@Bambino wrote:
The OP should certainly check what it is, but not agree to anything until they're certain of what they're agreeing to.

That's for sure @Bambino , I was replying to @MI5

Re: 85075

woodmj — Sat, 29 Jun 2019 22:55:16 GMT

It's just a link to a Daily Mail article regarding the new OFCOM scheme.

Re: 85075

Cleoriff — Sun, 30 Jun 2019 08:20:00 GMT

This comes into affect tomorrow 1st July. Our managers @Marjo @EmilieT @Martin-O2 have yet to confirm it will be operational for O2 on that date.

Re: 85075

davethorp — Sun, 30 Jun 2019 13:12:48 GMT

There seems to be some teething problems with the new system calculating termination charges. My 3 line is contracted at £20.50 a month until December but both the code generating numbers and the info numbers say my termination charge will be £20.80

I may hold them to that 😂

Re: 85075

EmilieT — Mon, 01 Jul 2019 08:21:16 GMT

Good morning everyone

Thanks for the mentions @Anonymous and @Cleoriff. Here's the latest update on this:

The new switching regulation comes into force from today (1 July 2019) and all our customers will be able to make use of this new switching service from then as per the regulation - you can find more information here.

Re: 85075

MI5 — Mon, 01 Jul 2019 08:36:27 GMT

Thank you

Re: 85075

Cleoriff — Mon, 01 Jul 2019 08:38:06 GMT

Thanks @EmilieT

Re: 85075

Anonymous — Mon, 01 Jul 2019 08:46:16 GMT

Thanks

Re: 85075

jonsie — Mon, 01 Jul 2019 14:07:13 GMT

Nice to see this confirmed

Re: 85075

Foddersin — Mon, 01 Jul 2019 20:13:07 GMT

Also if you have more than one number on your account you still need to call for this information as this automated system cannot deal with multiple numbers on one account.

Re: 85075

woodmj — Tue, 02 Jul 2019 15:08:40 GMT

So my info has changed to include the £100s termination charges now. That's too bad. I thought I might escape from the 1st set of info. Back to my blazing 0.8Mb/s 4G speeds for the foreseeable I guess 🙄

Re: 85075

MI5 — Tue, 02 Jul 2019 15:24:02 GMT

Switch to 3g....