topic Re: ##002# call forwarding error in Pay Monthly

##002# call forwarding error

Corsair — Sat, 28 Jul 2018 22:01:56 GMT

I had call forwarding on for a while, when I wanted to turn it off the call forwarding section in settings has always disabled displaying, 02 sent me a code by text ##002# but there's is an error which says connection problem or invalid MMI code, My number is stuck on the forwarded number and I can't get calls on my mobile 😯 *#21# displays that all forwarding is not forwarded, so now I'm baffled as to what's gone wrong? I forwarded by iphone and now using Android, do I need to cancel forwarding by iphone also ?

Re: ##002# call forwarding error

MI5 — Sat, 28 Jul 2018 22:07:17 GMT

@Corsair You need to login to your MyO2 http://www.o2.co.uk/myo2 and turn off wifi calling in the device settings section.

Re: ##002# call forwarding error

Corsair — Sun, 29 Jul 2018 07:20:02 GMT

The only way to do this is to remove it from my account, it says WiFi and 4G calling is turned on. On my phone there is no section that says WiFi calling in settings as it's a replacement device from O2 insure which is unlocked

Re: ##002# call forwarding error

Corsair — Sun, 29 Jul 2018 07:20:50 GMT

Also it says it can take 48 to deacgivate

Re: ##002# call forwarding error

Corsair — Sun, 29 Jul 2018 07:33:39 GMT

It's off! My phone just rang thanks MI5 😎

Re: ##002# call forwarding error

MI5 — Sun, 29 Jul 2018 08:12:21 GMT

Great

Re: ##002# call forwarding error

Chloe92 — Thu, 20 Jun 2019 19:12:14 GMT

I have the same issue but i do not have wifi calling set up....

Re: ##002# call forwarding error

MI5 — Thu, 20 Jun 2019 19:47:27 GMT

@Chloe92 wrote:
I have the same issue but i do not have wifi calling set up....

It will still be active on your account.

Call customer service to disable it http://www.o2.co.uk/contactus