topic Re: Apple Watch e-sim in Pay Monthly

Apple Watch e-sim

JimSlip — Thu, 20 Jun 2019 13:13:40 GMT

I have just purchased a Apple Watch direct from Apple as it is £45 cheaper than getting it from o2. Apple advertise that it works with EE/Vodafone/o2 on theirs website. Ie buy a watch from Apple and take it to a supporting network...

After setting the watch up and calling o2 to buy my £5 monthly watch esim addon, o2 stated that you can not buy the esim by its self and you need to buy a watch from them and then you get a esim to link to the account. You can not bring a watch from Apple to o2.

This sounds odd and not sure if I was mislead or if this is the truth. As the advisor I was speaking to prior told me that she will send me out a physical sim that goes in my watch, after this advice I’m worried that o2 don’t know what they are on about with the watch being a new product to o2.

It seems that o2 don’t know them selfs what is happening at the moment and can’t advise customers correctly on any aspect of the Apple Watch.

Are o2 accurate in this as it’s strange that a company like Apple would advertise buying product from them that does not work on the advertised network or have o2 got it wrong?

many thanks

Re: Apple Watch e-sim

MI5 — Thu, 20 Jun 2019 14:13:46 GMT

@Marjo ?

Re: Apple Watch e-sim

Marjo — Thu, 20 Jun 2019 16:01:07 GMT

Hey thanks for the tag @MI5 , @JimSlip I'm checking on my end for some more information on this that we can share.

Re: Apple Watch e-sim

JimSlip — Thu, 20 Jun 2019 16:40:23 GMT

Thanks Marjo, it would be appreciated. It’s a joke at the moment with o2.

I have since spoken to someone who states that I can set up a cellular plan via the Apple Watch app so I will try that.

Re: Apple Watch e-sim

MI5 — Thu, 20 Jun 2019 16:53:15 GMT

I’m sure there’s someone on here who’s bought from Apple and got it working so don’t give up yet!

Re: Apple Watch e-sim

JimSlip — Sat, 22 Jun 2019 03:32:56 GMT

So I bought a cheap series 4 from eBay and you just set the plan up via the watch when you do the general set up. O need to call o2 (they are useless anyway)!