topic Re: Apple watch in Pay Monthly

Apple watch

Monterue — Sun, 16 Jun 2019 18:33:30 GMT

Received my Apple Watch yesterday however when I got to set up data in Watch app on my iPhone I am getting a pop up telling me O2 do not support Apple Watch. Help! has any one else had this problem Gurus reset eSim but no change, any solutions?

Re: Apple watch

MI5 — Sun, 16 Jun 2019 18:37:15 GMT

@Monterue

It may take upto 24 hours for the reset to work.

Re: Apple watch

Anonymous — Mon, 17 Jun 2019 05:30:08 GMT

Thank you for your post @Monterue

Welcome to the community

Re: Apple watch

jonnymk — Mon, 17 Jun 2019 07:54:53 GMT

Hi Monterue, update your carrier settings, you're still on v36 if you're getting that message but need to be on v36.2. Go to settings->about on your iPhone to do that.

Re: Apple watch

Monterue — Mon, 17 Jun 2019 08:45:30 GMT

Hi I’m on 36.5.3

Re: Apple watch

Monterue — Tue, 18 Jun 2019 07:15:59 GMT

O2 have reset esim twice still no data plan on watch

Re: Apple watch

jonnymk — Tue, 18 Jun 2019 08:07:07 GMT

@Monterue under mobile data in watch app, does it say “activating” with a spinning circle ?

Re: Apple watch

Monterue — Tue, 18 Jun 2019 10:08:16 GMT

No sim and no connection

Re: Apple watch

DEtheridge — Wed, 19 Jun 2019 07:48:17 GMT

Have you updated Watch OS?
I couldn't get data to work until I did the update (nor could I see the ECG app)

Re: Apple watch

jonnymk — Wed, 19 Jun 2019 08:57:43 GMT

The provisioning of the eSIM has got stuck in the o2 network. You have to create a case with their support. You get an INC number and someone clears down all previous provisioning attempts and then in the watch app you can try again. When you try again it should detect your account already has a watch plan on it and that you just want to link your watch to it.

Re: Apple watch

jonnymk — Mon, 24 Jun 2019 13:42:31 GMT

@DEtheridge

I can say I had the same problem. I seem to get bad luck when provisioning the Apple Watch eSIM (on other networks too) but at least on o2 they did raise a case to fix it. For a while it seemed like nothing was going to happen, but they did manage to fix it. Basically they deleted the previous provisioning attempt which failed (possibly due to overload on launch day). Then I just went back to the watch app and was apply to re-try joining the plan to the watch and it was setup within about 10 minutes. On Vodafone they will just tell you to re-pair the watch from your phone, which of course will never resolve a provisioning issue on the network.