topic Swapping numbers from old to new contract in Pay Monthly

Swapping numbers from old to new contract

Athenajm — Mon, 27 May 2019 17:06:35 GMT

Hi, I've just got a new phone and contract from an online store, but still with O2 as I couldn't get the phone I wanted directly with them.
When my current contract expires am I able to move my original phone number onto the new contract so that I can keep my number but only pay one charge?
Thanks for any help.

Re: Swapping numbers from old to new contract

MI5 — Mon, 27 May 2019 17:31:34 GMT

@Athenajm just call customer service on 202 and ask them to migrate your number to the new contract.

This will end the old contract immediately and generate your final bill which will be due 14 days later.

Re: Swapping numbers from old to new contract

EmilieT — Tue, 28 May 2019 09:29:40 GMT

Good morning @Athenajm, and congratulations on your new phone and contract! Which device did you go for?

I hope the information above answered your question, but if you need any further help don't hesitate to give us a shout

to the Community!