topic Re: Call divert not working in Pay Monthly

Call divert not working

Phoenixc73 — Fri, 23 Mar 2018 10:52:35 GMT

Hi, I always set my work phone to divert to my own mobile on a weekend to save me carrying a second phone all the time.

However for the last 2 weeks I have been unable to, I just get the following message.

Call settings error

Unexpected response from the network

I`ve also tried the following

Divert all calls

To activate ** 21 * phone number # SEND

But I get the following error message

Connection Problem OrInvalid MMI Code

Does anyone have any idea why this would be?

Thanks in advance

Re: Call divert not working

MI5 — Fri, 23 Mar 2018 10:57:10 GMT

If you have enabled wifi calling in your MyO2 but don't have a compatible phone for wifi calling, it will give you this error.

Re: Call divert not working

Marjo — Fri, 23 Mar 2018 16:08:05 GMT

Hi @Phoenixc73, would the above suggestion from MI5 explain the issue you're having? Please do let us know how you get on with this and ask away if the community could help with any additional questions you may have.

Re: Call divert not working

JBTraffic — Sat, 11 May 2019 17:38:30 GMT

I had the same problem on my LG phone which is not wifi/4g calling compatible. Turned it off and divert working again.

Thanks MI5!

Re: Call divert not working

MI5 — Sat, 11 May 2019 19:37:54 GMT

No problem