topic Re: Phone disconnected in Pay Monthly

Phone disconnected

coas2 — Thu, 30 Aug 2018 13:17:27 GMT

My mobile has been disconnected. I have paid the bill more then 24 hours ago and its still disconnected. I am abroad and have no way to call O2 and there is no e-mail available so im not sure how i am suppose to contact O2.

Re: Phone disconnected

Cleoriff — Thu, 30 Aug 2018 13:22:19 GMT

Hi @coas2

You could borrow a phone and ring customer services https://www.o2.co.uk/contactus

Or even use live chat.

It normally takes a little longer than 24 hrs to reconnect. Keep rebooting the phone to see if it works.

Re: Phone disconnected

coas2 — Thu, 30 Aug 2018 13:24:05 GMT

I am abroad. its not practical to borrow a phone as i do not know anyone and with international charges it is very expensive. Live chat does not work and is not available. Customer service is really lacking here, not sure how to make any contact with o2.

Re: Phone disconnected

Bambino — Thu, 30 Aug 2018 13:28:24 GMT

@coas2 As @Cleoriff has suggested, you need to speak to customer service. If you have Skype on the device you posted your message to here, you can call for free on +44800 032 1402.

If you were disconnected for non-payment, you may also have to pay a reconnection fee, apart from what you owe for your bill.

You should also think about setting up a Direct Debit to avoid situations like this in the future.

Re: Phone disconnected

EmilieT — Mon, 03 Sep 2018 09:13:04 GMT

Hi @coas2, I just wanted to check how you were doing with this - have you been able to contact Customer Service, or has it all sorted itself out?

to the forum!

Re: Phone disconnected

MJL — Thu, 02 May 2019 02:50:06 GMT

I'm in the same situation. Why stop access to payment sites and make it impossible for me to contact direct. I do not have access to another phone unless I ask a stranger on the street or use a phone box 🤮.

Re: Phone disconnected

MI5 — Thu, 02 May 2019 05:22:52 GMT

@MJL you can use the store phone in any O2 shop.