topic Re: Upgrade offer in Pay Monthly

Upgrade offer

Anto — Tue, 09 Apr 2019 19:11:06 GMT

I upgraded my plan last week (6th April) and as part of the offer there was a pair of wireless earbuds.
Today on the live chart I was told the offer ended on 7th March.
Has anybody had the problem? What did you do?
I'm planning to go to the shop asap, but even Samsung website says the same. Was I missold a product? Even if I return it I'll lose delivery cost and what I spent in the screen protector - almost the same value of the earbuds

Re: Upgrade offer

MI5 — Tue, 09 Apr 2019 19:27:54 GMT

@Anto if you can prove this was offered as part of your contract you should chase up customer services to honour it.

If they won't you need to raise a complaint.

Re: Upgrade offer

MI5 — Tue, 09 Apr 2019 19:30:01 GMT

Complaints and customer service details on link http://www.o2.co.uk/contactus

Re: Upgrade offer

Anto — Tue, 09 Apr 2019 19:35:27 GMT

I have an email dated last Saturday with the order confirmation. The offers is also still on the app. I still hope it was the guy on the chat that was clueless. I'll go to the shop and see what they say

Re: Upgrade offer

MI5 — Tue, 09 Apr 2019 19:40:34 GMT

It wouldn't be the first time live chat was clueless......

Re: Upgrade offer

Anonymous — Tue, 09 Apr 2019 20:17:52 GMT

Live Chat. That says it all

Re: Upgrade offer

Marjo — Wed, 10 Apr 2019 11:12:34 GMT

Hi @Anto , sorry to hear about your trouble with this offer. Please do let us know what the shop says and if you're still stuck after that, we can get someone on our end to have a look at this for you.

Re: Upgrade offer

Anto — Wed, 10 Apr 2019 15:45:06 GMT

The shop said that the offer had expired and that they can't do anything about it. They said I'll need to contact customer care.
I sent a complaint this morning, let's see if anybody replies. Also, I took a screenshot this morning as the offer was still available

Re: Upgrade offer

MI5 — Wed, 10 Apr 2019 15:56:06 GMT

Best of luck. Customer services should sort this out for you, it is their job, after all......