topic Re: porting my number in Pay Monthly

porting my number

unhappybunnie — Thu, 04 Apr 2019 07:50:56 GMT

I am trying to decide if O2 is incompetent or incontinent as it seem they are pretty ******ty at what they I do, I gave them a PAC code on Friday of last week and still my number has not been ported across.
I have phoned several times and been given different answers ranging from “it will be done within 1hour to 24-48 hours” its been 134 hour and its still not done.
They told me at the start that when the change happens that I would loose service from EE and when that happens to switch my phone Off and on and my number would be ported across that did not happen.
Call Customer service twice on the third time I ask to speak to a manager who said they would escalate it and would phone me the following morning guess what NO Phone call.
Called again and told it could take a further 24 hour. I have lost the ability to text from my phone and things are going downhill. Wishing I never changed to O2 am going to wait 24 hours then I will cancel the contract.

Re: porting my number

MI5 — Thu, 04 Apr 2019 08:06:17 GMT

@unhappybunnie ports don't happen at weekends and take 2 days (usually) so the best you could have hoped for was for the port to happen on Tuesday anyway.

Regardless of that, something seems to have gone wrong so you will need to get customer services to escalate it. This happened to me a while back and it took 4 or 5 days eventually.

I'll tag @EmilieT too as she may be able to assist.

Re: porting my number

Cleoriff — Thu, 04 Apr 2019 08:07:29 GMT

@unhappybunnie I will ask one of our Community Managers if they can help?

@EmilieT @Marjo @Martin-O2 ?

Re: porting my number

jonsie — Thu, 04 Apr 2019 09:11:45 GMT

If @EmilieT is around it may well be done today Fingers crossed for you

Re: porting my number

EmilieT — Thu, 04 Apr 2019 11:05:30 GMT

Hi @unhappybunnie, and welcome to the forum

I'm sorry to hear you've been having trouble with porting your number - I can get someone on my end to look into what's going on, and in order to do this I'll first need a couple of details. I'll send you a Private Message shortly, whcih you'll be able to read and reply to by going into Messages in the top right of your page.

Thanks @MI5 , @Cleoriff and @jonsie for the mention!