topic Re: £4.16 charge on bill for o2 travel in Pay Monthly

£4.16 charge on bill for o2 travel

Wemorwell — Mon, 01 Apr 2019 05:50:11 GMT

I appear to have a charge of £4.16 under things you've bought.
It shows it as o2 travel.
Can you clarify what this is, as on the 25 March that it is showing, I was in Edinburgh, and then Dublin (part of the EU).

Re: £4.16 charge on bill for o2 travel

MI5 — Mon, 01 Apr 2019 05:57:02 GMT

Hi @Wemorwell we can't access your bills so you would need to call 202 for help but I can give you a help link to explain what O2 travel is https://www.o2.co.uk/shop/international/using-phone-abroad

Re: £4.16 charge on bill for o2 travel

Anonymous — Mon, 01 Apr 2019 06:14:47 GMT

Also this is not o2 you are talking to. This is a customer forum. We are all customers like you

Re: £4.16 charge on bill for o2 travel

EmilieT — Mon, 01 Apr 2019 12:13:24 GMT

Hey @Wemorwell, I'd love to get someone on my end to look into this for you - I just sent you a private Message to get a few more details first, you can read it and reply to it by going into Messages at the top right of your page.

Thanks @MI5 and @Anonymous for the helping out as well

Re: £4.16 charge on bill for o2 travel

OnePlus — Wed, 03 Apr 2019 12:02:29 GMT

Hi. I am having similar problems with O2, apart from the fact that I was abroad when the charges were made. However, my Mobile Data was switched off so as far as I am aware, I was using hotel wifi. O2 not very helpful, they just say I must have had data roaming switched on, which I know I didn't. £30 they have charged me!!

Re: £4.16 charge on bill for o2 travel

gmarkj — Wed, 03 Apr 2019 12:44:07 GMT

The charge is applied for ANY usage when abroad - calls, texts OR data @OnePlus.
https://www.o2.co.uk/shop/international/using-phone-abroad

Re: £4.16 charge on bill for o2 travel

OnePlus — Wed, 03 Apr 2019 13:57:41 GMT

My costs were just for Roaming. I didnt make any calls at all. Just wondering if there is something else I need to switch off! It is not easy to find out what is going wrong. I am certain I had roaming off, O2 and saying it was on... where do you go from here??

Re: £4.16 charge on bill for o2 travel

Anonymous — Wed, 03 Apr 2019 13:59:48 GMT

You need to make sure roaming was off, turn voicemail off, nor send text from abroad as that will incur charges

Re: £4.16 charge on bill for o2 travel

jonsie — Wed, 03 Apr 2019 14:51:22 GMT

Did you have O2 Travel?

One text message sent triggers the £4.99 per day charge Does that explain the charges @Wemorwell

Re: £4.16 charge on bill for o2 travel

gmarkj — Thu, 04 Apr 2019 06:54:49 GMT

You don't have an iPhone do you @OnePlus (guessing not given the username, but worth asking)?
The other problem might be that unless you had mobile data turned off, a restart of your phone could result in a data connection being made before the WiFi kicks in...

Re: £4.16 charge on bill for o2 travel

OnePlus — Thu, 04 Apr 2019 07:51:25 GMT

I have a OnePlus 6 which is normally really good :-). Someone mentioned that even if you had data roaming off, if the wifi signal is week during for example a Skype call, it automatically switched to 4G. Not sure if this is the case, but if it is, that could be the problem. Have you heard of this?

Re: £4.16 charge on bill for o2 travel

MI5 — Thu, 04 Apr 2019 07:54:51 GMT

You have the option in settings to use mobile data if the WiFi is poor but it will only do this if data is on. The phone won't override the on / off setting.