topic Re: Text message record? in Pay Monthly

Text message record?

Emskib — Tue, 02 Apr 2019 15:53:27 GMT

Can o2 show me what texts were received by my device on a given date? I’m in a dispute with my letting agent re a text being sent that I haven’t received.

Re: Text message record?

MI5 — Tue, 02 Apr 2019 15:59:39 GMT

@Emskib only sent texts are recorded by O2 I'm afraid.

Your agent could request that from their network but it wouldn't prove that you received it.

Re: Text message record?

Anonymous — Tue, 02 Apr 2019 15:59:51 GMT

You should contact o2 Customer Support if that's possible.

https://www.o2.co.uk/contactus

Re: Text message record?

Emskib — Tue, 02 Apr 2019 16:05:08 GMT

I thought as much. What a nightmare!! Thank you for your help

Re: Text message record?

MI5 — Tue, 02 Apr 2019 16:11:05 GMT

You're welcome @Emskib