topic Re: Unlocking in Pay Monthly

Unlocking

Lana123 — Wed, 06 Mar 2019 07:22:34 GMT

Hi I have rand up recently to get my phone unlocked and I got an code through yesterday and I was wandering where to enter it please can you help

Re: Unlocking

Glory1 — Wed, 06 Mar 2019 07:40:42 GMT

Hi @Lana123

Help here

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Good luck and welcome to the forum

Re: Unlocking

MI5 — Wed, 06 Mar 2019 07:59:10 GMT

Hi @Lana123

You need to obtain a sim card from another network (not O2), for example, Three, Vodafone or EE (free sims can be got from their websites), then insert the new sim into your phone.

When you turn on the phone, you will get a message that says "SIM network locked. Enter PIN" (or similar) and then very carefully enter the unlock code you have been given.

Select enter or done and your phone will restart and will be unlocked.

Re: Unlocking

EmilieT — Thu, 07 Mar 2019 08:31:21 GMT

Good morning @Lana123 , and welcome to the forum

The information @Glory1 and @MI5 shared above should help you finish the unlocking process, but please do let us know if you have any additional questions!