topic Data in my account in Pay Monthly

Data in my account

Mobily — Wed, 27 Feb 2019 23:40:35 GMT

How do you get the data changed in the account have had 2 phone upgrades from 02 but it still shows the phone from years ago. The data held is incorrect and keep getting asked about upgrades its really annoying and thats why i am looking at changing provider.

Re: Data in my account

Mobily — Wed, 27 Feb 2019 23:43:39 GMT

Additionally current phone is not reconised by imei as 02 phone but is locked to 02 again data incorrect. Its really annoying

Re: Data in my account

Mobily — Wed, 27 Feb 2019 23:48:22 GMT

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

Thank you,

O2 Customer Service

Re: Data in my account

Glory1 — Thu, 28 Feb 2019 00:52:00 GMT

Hi @Mobily

Did you upgrade to your latest phone direct through O2 or a 3rd party, ie Carphone Warehouse? Also have you tried updating phone details through MyO2

http://www.o2.co.uk/myo2?

Finally, have you spoken to customer services

http://www.o2.co.uk/contactus to correct the information held on your latest phone, if MyO2 didn't work for some reason?

If you have done both of the above without success, please come back to the forum and we will tag one of our community managers to see if they can help.

In the meantime, good luck and welcome to the forum

Re: Data in my account

jonsie — Thu, 28 Feb 2019 00:59:22 GMT

That message from O2 normally means the phone is unlocked, especially when bought through a 3rd party and also, O2 have been providing unlocked phones or around 6 months now. Try a different network sim in the phone.

Re: Data in my account

MI5 — Thu, 28 Feb 2019 06:24:28 GMT

@Mobily you can edit the phone details yourself by clicking on the small pencil icon next to the phone name in your MyO2.

Re: Data in my account

Mobily — Thu, 28 Feb 2019 17:18:57 GMT

Just been pn phone hour phone bought 02 shop

Re: Data in my account

Mobily — Thu, 28 Feb 2019 18:23:10 GMT

That did not work tried

Re: Data in my account

Mobily — Thu, 28 Feb 2019 18:24:36 GMT

Phone was supposed to have firmware to do that no one at 02 seems interested spent tome to customer services