topic Re: Yearly Upgrade in Pay Monthly

Yearly Upgrade

Craigzeh — Wed, 20 Feb 2019 22:48:13 GMT

So I got Involved with the yearly Upgrade when it first came around with my Galaxy S8. After a year I swapped to the Galaxy S9+ which at the time was on the same plan and also offering the yearly Upgrade. I was able to see when first signing up for it that I'd be able to upgrade after 12 months.

I've since noticed that when I log in it tells me I can't upgrade until 2020. I see that the yearly Upgrade plan was pulled but surely they can't pull those already on the plan? Is there a reason mine is no longer showing?

Re: Yearly Upgrade

MI5 — Wed, 20 Feb 2019 22:53:14 GMT

@Craigzeh they can't just change it if it was part of your contract.

You'll need to call 202 and see why it isn't showing for you.

Have you checked if it is added as a bolt on?

Re: Yearly Upgrade

Craigzeh — Wed, 20 Feb 2019 23:16:38 GMT

Nothing showing as a bolt on for it.

It was a 25GB plan that was eligible for it at the time. If it wasn't for that I'd have gone for the lower Data plan

I'll give them a call tomorrow.

Re: Yearly Upgrade

MI5 — Wed, 20 Feb 2019 23:20:18 GMT

Let us know what they say. I'm sure it's just a glitch.

Re: Yearly Upgrade

Hypermused — Wed, 20 Feb 2019 23:24:05 GMT

Exactly the same, I've been on a higher tariff than I need with the S9+ but bit the bullet for the yearly upgrade.

Now I'm thinking about the S10 and........?!?

Please do keep us posted on what they say to you tomorrow, good luck!

Re: Yearly Upgrade

Craigzeh — Thu, 21 Feb 2019 09:53:40 GMT

I'm not having much luck so far, keep being told I can upgrade whenever due to my refresh, many not understanding what the yearly 'Upgrade on us' scheme was.

Re: Yearly Upgrade

Craigzeh — Thu, 21 Feb 2019 10:04:48 GMT

Been told to call back on my due date for upgrade (assume the upgrade on us) part of it.

At first I was told the S9+ Wasn't available on the year upgrade, I quickly pointed out it was on their own website. So i've taken a copy of the site for the time being. We'll see what happens I guess. Not going to be happy in the slightest if they've just tried to slyly pull it from existing customers.

Re: Yearly Upgrade

Hypermused — Thu, 21 Feb 2019 11:52:20 GMT

I log in and it says:

My upgrade options RECOMMENDED
19 days until you can upgrade on us
You‘ll be able to take up this tariff‘s exclusive offer on 12 March 2019.
When you upgrade, you'll need to trade in your old device and choose an O2 Refresh tariff.
----
Does this just mean I hand back my s9+, they wipe the debt and I start a new contract from scratch? I remember the deal being more exciting than that or am I wrong?

Re: Yearly Upgrade

MI5 — Thu, 21 Feb 2019 11:58:09 GMT

@Hypermused yes, that's exactly what you need to do for the early upgrade offer.

Re: Yearly Upgrade

Craigzeh — Tue, 26 Feb 2019 09:48:07 GMT

So it would appear that I don't have the yearly upgrade option? Is there any way to tell when the offer ran until as i'm 100% sure I had it as it was the only reason I took it.

Re: Yearly Upgrade

Hypermused — Tue, 26 Feb 2019 11:50:48 GMT

I don't know if it helps but I got S9+ on "upgrade on us" on 12 March 18. About the date the S9+ came out.

Re: Yearly Upgrade

Craigzeh — Mon, 11 Mar 2019 10:15:31 GMT

Sorry to revive this, but is there some way I can have someone confirm when the yearly upgrade offer ran until? I'm trying to confirm if the deal was still available at the time of my purchase.

Re: Yearly Upgrade

MI5 — Mon, 11 Mar 2019 10:31:04 GMT

@EmilieT can you help @Craigzeh ?

Re: Yearly Upgrade

EmilieT — Mon, 11 Mar 2019 11:02:28 GMT

@Craigzeh I can try to find out more on my end, but I'd also like to get someone to look at your account specifically so we can help better! I'll send you a Private Message in the next few minutes to get a few more details

Thanks @MI5 for the mention!

Re: Yearly Upgrade

Bear51 — Tue, 02 Apr 2019 11:22:23 GMT

I have had exactly the same problem. Did you get this resolved?

Re: Yearly Upgrade

Bear51 — Tue, 02 Apr 2019 11:26:44 GMT

I did the same as you. Went for the higher GB tariff, got an extra 10gb free on 20GB tariff Jan 2018.

The offer for the yearly upgrade, where O2 paid your balance was running and I qualified but now it is not showing on my account and I keep being told that I can pay my balance off then trade in my phone to get roughly the same amount back.

SO frustrating

Re: Yearly Upgrade

MI5 — Tue, 02 Apr 2019 11:33:10 GMT

@Bear51 wrote:
The offer for the yearly upgrade, where O2 paid your balance was running and I qualified but now it is not showing on my account and I keep being told that I can pay my balance off then trade in my phone to get roughly the same amount back.

If they are offering you the same value for trade in as you owe on the device, that is the same thing as the yearly upgrade anyway.

Re: Yearly Upgrade

Bear51 — Tue, 02 Apr 2019 11:51:06 GMT

It is give or take £20 but the idea of the offer was that O2 paid your balance rather than me pay out £320 and then wait to receive it back.

With the new refresh plans you can upgrade at anytime by paying your balance, it isnt a special promotion to anyone as everyone can do it.

Re: Yearly Upgrade

MI5 — Tue, 02 Apr 2019 12:26:01 GMT

If you take phone in store they can credit your account immediately.