topic Re: Nexgen Ltd in Pay Monthly

Nexgen Ltd

TrishaA — Fri, 08 Feb 2019 23:24:00 GMT

I'm victim of a scam, Nexgen Ltd have billed me through my phone bill 8 X £4.50 for games I haven't had or signed up for, never imagined a company could just bill you for a service or good you'd not ordered or accessed. Even more shocked this could be done via my phone bill. O2 told me to text STOP to 64055 and email contact@nexgenmobi.com to try and retrieve my money.

Re: Nexgen Ltd

MI5 — Fri, 08 Feb 2019 23:33:00 GMT

@TrishaA community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023 and here https://payforitsucks.co.uk/

O2 petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/1188385/highlight/false

Re: Nexgen Ltd

Cleoriff — Sat, 09 Feb 2019 00:09:09 GMT

@TrishaA

You can also contact customer services https://www.o2.co.uk/contactus and ask for the following bars to be put on your account

Bar all Direct to Bill Debits
Premium Bar (calls to premium numbers, 090, 070 etc.

This will avoid this this sort of thing happening again.

Re: Nexgen Ltd

TallTrees — Sat, 09 Feb 2019 08:06:35 GMT

Hello @TrishaA
I'm quite a new member, luckily I joined the community and read posts about this unacceptable situation that should be stopped, not only by the service provider but by law. Put the bars on asap and try to get your money back. Best of luck.

Re: Nexgen Ltd

TrishaA — Mon, 11 Feb 2019 19:17:32 GMT

Thank you, I've taken all the advice offered to no avail. O2 would only putting precautions in place so it doesn't happen again and no refund. Nexgen haven't replied to the email address O2 suggested. Seriously thinking of looking for another phone provider, now I know this can happen it will be my first question to new supply. I'm disappointed with O2 to allow this fraud to happen. I'd like to know how Nextgen got my phone number as I don't give it out. Only close friends and family have my number. I hope there hasn't been a breach of data protection.

Re: Nexgen Ltd

MI5 — Mon, 11 Feb 2019 19:47:47 GMT

@TrishaA your number is skimmed off your sim whilst browsing on mobile data.

I would call back again and demand that O2 refund you as we know they take 30% of the proceeds from these scams!!

Re: Nexgen Ltd

Payforit_Sucks — Mon, 11 Feb 2019 21:13:31 GMT

@TrishaA

It might be worth reminding O2 of their obligations under the Payforit rules.

and of the fine wordson their website

A failure to meet these obligations could be used as the basis of a formal complaint, which could ultimately go to the ombudsman if not resolved.

You ask how your number was obtained. When you access the internet using mobile data (as opposed to WiFi) and you visit the websites of certain "trusted partners" O2 will provide your phone number to the "partner" via the Payforit API. A full explanation of how Payforit works is here. You can prevent your number from being leaked by the Payforit API, either by using WiFi or by using a VPN.

There is an argument tht the way in which O2 are leaking your number could be a breach of the GDPR.

More information on this, together with a template letter of complaint here.

Re: Nexgen Ltd

TrishaA — Tue, 12 Feb 2019 08:28:02 GMT

I don't even use my phone from browsing, the screens too small for me to see properly on my iphone, only use it for texting. I alerted my bank when I received the initial text thinking the payment would come out of my bank account or credit card, they assured me once the money was taken they would take action and refound me. Unlike o2, I never thought it was possible to charge to my phone. I'm a pensioner on low income and this has caused me alot of stress plus financial loss I could do without. I will continue to fight even if out of principal and now knowing O2 get 30%. Thank you for your help and support, I will keep you updated of the outcome.

Re: Nexgen Ltd

Cleoriff — Tue, 12 Feb 2019 08:35:25 GMT

@TrishaA

Yes please keep us updated. I can well imagine how much stress this has caused you.

Some great advice above from @Payforit_Sucks.

Hope it soon gets sorted.

Re: Nexgen Ltd

TrevorMatthews — Tue, 19 Feb 2019 16:33:19 GMT

Just had exactly the same problem.

Two charges of £4.50 taken without permission.

O2 have now blocked all premium services on my 3 accounts.

I have reported this to the PSA as mentioned on this forum.

Also ActionFraud should be notified.

I also emailed nexgen and was told this was a legitimate charge and I would not be getting a refund.

I have asked for their address so legal proceedings can be taken against them.

I haven't heard back.

I will get the info from the other links on the forum.

O2 have given me £9 as a gesture of goodwill.

It started at £5 and then went up to £10 but I told them I simply want the £9 back.

Re: Nexgen Ltd

Barnwood — Mon, 11 Mar 2019 08:37:31 GMT

Afraid I’ve also just found out that i’ve got weekly charges for Nexgen. I can’t believe there isn’t better security in place. Then to be told there is nothing O2 can do to reclaim the monies is extremely disappointing! I’m sure if it was O2 losing out financially they’d soon put more verifications in place to stop this from happening.

@TrishaA wrote:
I'm victim of a scam, Nexgen Ltd have billed me through my phone bill 8 X £4.50 for games I haven't had or signed up for, never imagined a company could just bill you for a service or good you'd not ordered or accessed. Even more shocked this could be done via my phone bill. O2 told me to text STOP to 64055 and email contact@nexgenmobi.com to try and retrieve my money.

Re: Nexgen Ltd

Loops2012 — Sun, 17 Mar 2019 10:00:40 GMT

This has recently happened to me. I had 3 charges of £4.50 which I did not authorise. I didn’t text stop immediately as I read that it could start the charges. O2 said to text stop and email them but all I received was I wasn’t eligible for a refund. O2 have banned this happening again and contacted them for me. They got the same email as I did. The date and time it started I know I didn’t even have time to use my phone as I’m a full time teacher, I was teaching at the time it started.
I’ve contact the PSA and action fraud. O2 says I subscribed but I want to know how they got my number. I do not give out my number. I just want it refunded. I just paid off my phone so I could get a cheaper tariff.

Re: Nexgen Ltd

MI5 — Sun, 17 Mar 2019 11:07:26 GMT

@Loops2012 @Some good advice here for refunds https://payforitsucks.co.uk/

Re: Nexgen Ltd

Daisy21 — Thu, 18 Apr 2019 08:33:02 GMT

I have had £22.50 taken by Nexgen last month, never signed up for it never heard of the company. Have blocked them now and O2 have given me contact details to retrieve my £22.50 but from what I have read on here I don’t hold out much hope. Why do O2 allow such a company to use this payment facility? The are obviously not doing their reputation much good.

Re: Nexgen Ltd

jonsie — Thu, 18 Apr 2019 10:38:07 GMT

@Daisy21 wrote:
I have had £22.50 taken by Nexgen last month, never signed up for it never heard of the company. Have blocked them now and O2 have given me contact details to retrieve my £22.50 but from what I have read on here I don’t hold out much hope. Why do O2 allow such a company to use this payment facility? The are obviously not doing their reputation much good.

Because o2s cut of 30% goes a long way to line the pockets of the big chiefs!

Re: Nexgen Ltd

Pebble — Wed, 01 May 2019 19:00:15 GMT

Just had the same message. Not impressed to say the least. I don’t download games on my phones, so I have no idea how they can charge for something that’s hasn’t happened.

Re: Nexgen Ltd

Dipa — Sun, 05 May 2019 23:25:01 GMT

Hello. How did you block them from taking any further payments?

Re: Nexgen Ltd

MI5 — Sun, 05 May 2019 23:35:49 GMT

@Dipa help here https://payforitsucks.co.uk/ and you should ask o2 customer services to block all "direct to bill debits" to stop further charges.

Re: Nexgen Ltd

Hunny62 — Thu, 16 May 2019 13:29:42 GMT

Okay... I was sent the same message today from Nexgen re Games4Mobile. I phoned 202 (O2 customer services) and they were able to put the block on. Whatever you do, do not text STOP to the number provided... it merely confirms that you exist. Also, don't bother calling the number for HELP.... it won't hep!

Re: Nexgen Ltd

jonsie — Thu, 16 May 2019 15:37:59 GMT

Hasn't the date passed now that this shouldn't happen again anyway?